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Account won't get verified

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Feb 18, 2022
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Hello dear support.

My partner appeared for 1 second on my stream but she was not verified. then I got a message that I need to age verify again.
I sent in the verfication details of myself and of my partner.
But it always getting denied for the reason: "This person is already age verified on your account. If you are replacing an existing ID, please contact support."
So I don't understand because me and my partner is already verfied but I cant get broadcast?
I already contacted chaturbate support
Could you help me out please? I dont know what to do

chaturbate username is: HungHendrick
ticket number is: 19156187

Regards
 
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