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change my passport and they banned my account

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Apr 11, 2022
Chaturbate Username
Hello. I made a new passport. I had an account, but I decided to register a new one with the new passport data. and got banned (I do not understand why), although before I asked the support team about the new passport. I went to the old account and it requires age verifications. I do not know what to send. tell me what I should do because I have not violated anything and afraid that get ban on the second, attached to you two chats of my communication with supports.

The first is my old account where I asked for a new passport
ticket req : 18855024 username: liapuree

The second one where I was banned and didn't give a reason
ticket req : 19336083 username: lia_pure.

thank you for your helping and spend time on me.