This isn't really a asking for help post, but more than an advice post.
When contacting Support, you'll normally receive the Auto bot replying with the following:
From this reply I normally give them 3 - 5 days to reply, they do normally reply within 48 hours, 4 days if they're busy or it's the weekend.
If I don't receive a reply within 4 - 5 days, I will normally reply to the auto bot's message instead of sending a brand new email. Its virtually like making a new thread on here. Just make one email and reply to the auto bot as its added onto your first email you sent them.
Do it this way and it'll cut out a lot of the multiple emails etc and make it easier for yourself & Support to get the questions & answers through.
When contacting Support, you'll normally receive the Auto bot replying with the following:
Thank you for your email. This is an automated response to acknowledge receipt of your message. One of our customer service specialists will be in touch shortly. If you have any additional information to add to this case, please feel free to do so by replying to this email.
Thank you,
Support Bot
If I don't receive a reply within 4 - 5 days, I will normally reply to the auto bot's message instead of sending a brand new email. Its virtually like making a new thread on here. Just make one email and reply to the auto bot as its added onto your first email you sent them.
Do it this way and it'll cut out a lot of the multiple emails etc and make it easier for yourself & Support to get the questions & answers through.