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Defective gifts through Lovense

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Jun 6, 2026
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New here, hoping I can get some feedback from either Models or Users who have run into this before.
I gifted a model some stuff from Lovense, toys that she did not have and probably needed. One was a Domi 2 which seems really popular. She got it and it was great for a few days, really added to the shows and got great response from fans. But then it died, I went digging looking for possible issues since I work in IT and have a good understanding of most computer technologies. The model also has a helper who seems to have some good knowledge in working these things as well. We tried everything people were posting and nothing. I reached out to Lovense and they contacted the model and her helper. They eventually sent a replacement. In the meantime I figured why not order a second one, might not be bad to have 2 in case of long shows or whatever. She got my second one and was back in business for about 4 days then that one died. I reached back out to Lovense to ask what is going on here, I get 1 being defective but 2 seems like there is a problem here. They said they would reach out to the Model and gave me a big spiel about how they stand by the quality of their products jada jada jada.
Her other Lovense toys are working just fine no issues - Lush(she had one but wanted a second for longer shows), Ferri and Gemini
So should I look at alternative Wand vibes from another source that would be more reliable or is this just some weird fluke?
Thank you!