Expired passport/ New passport uploaded but verification was not approved

[pasaway]

@punker barbie Hello, I have an expired passport, which I recently have updated. I tried uploading it to my account but I could not get verification. Please look into my account so I may get verified.
Account showing, that this user account is already verified.
account name: pilya_
ticket number: 19615097

 

[pasaway]

@punker barbie I'm following up on my request to be verified. I was previously verified but my requirement has expired, then when I uploaded my new updated requirements, mesg says my account has already been verified. yet I cannot receive tips if I broadcast. Please look into my account.
account name: pilya_
ticket number: 19615097