Help! CB said they would remove my ban, but never have.

[domsubmuscle]

Hello. Great forums. Ton's of good info.

I have a strange situation with Chaturbate. I was banned (for something I never did but was reported by another customer I did.... long story). I got ahold of Chaturbate. They told me what the issue was and said the following:

".......we have determined to provide you with this one-time warning. In order to have your suspension removed, please confirm that you understand that should you .................... you will be immediately terminated from the Chaturbate platform. "

So I replied that I was shocked because I would never do what someone said I did but that I also understood that if it was done again by me I would be terminated from the platform.

My reply to them was on June 14th. I have heard nothing from them since. I know you are not suppose to email multiple times; however, I thought maybe my email didn't go through. Thus I emailed them on June 20th, I figured one week was a long time not to get a response. I emailed letting them know the situation and just wanted an update. As of today, still nothing. Almost 2 weeks after I replied agreeing to their email.

Also, my account is a Supporter account. I pay $20 bucks a month. I am still getting billed even though I am banned. I do not want to contest the charge with my bank or anyone because then CB may say I owe them money and they will not reinstate me as they said they would.

How can I get help? It sounds like emailing over and over slows the process. What else can I do though?

My screen nam is DomSubMuscle

Thanks!

 

[cbhours]

Hello. Great forums. Ton's of good info.

I have a strange situation with Chaturbate. I was banned (for something I never did but was reported by another customer I did.... long story). I got ahold of Chaturbate. They told me what the issue was and said the following:

".......we have determined to provide you with this one-time warning. In order to have your suspension removed, please confirm that you understand that should you .................... you will be immediately terminated from the Chaturbate platform. "

So I replied that I was shocked because I would never do what someone said I did but that I also understood that if it was done again by me I would be terminated from the platform.

My reply to them was on June 14th. I have heard nothing from them since. I know you are not suppose to email multiple times; however, I thought maybe my email didn't go through. Thus I emailed them on June 20th, I figured one week was a long time not to get a response. I emailed letting them know the situation and just wanted an update. As of today, still nothing. Almost 2 weeks after I replied agreeing to their email.

Also, my account is a Supporter account. I pay $20 bucks a month. I am still getting billed even though I am banned. I do not want to contest the charge with my bank or anyone because then CB may say I owe them money and they will not reinstate me as they said they would.

How can I get help? It sounds like emailing over and over slows the process. What else can I do though?

My screen nam is DomSubMuscle

Thanks!

you're banned? i get a password prompt....i cant recall if a password prompt over-rides a ban notification.

Oh yes, it does, yup that account is definitely still banned. @punker barbie

 

[uzhvecher]

You need to stop that repeat payment on your end. I don't know what happens when an account like that is banned but err on the side of caution.

 

[domsubmuscle]

@punker barbie is there anything you can do to help me. I am really confused. CB said they would unban me after I agreed with their conditions. I did and then I have not heard back in a while. I would appreciate any help you can provide! Domsubmuscle

 

[domsubmuscle]

I am not sure what happened..... but I received an email tonight saying I was no longer banned...... if punker barbie or anyone else helped.... thanks