new account, passport required?

[mark_jones]

A friend of mine who has been broadcasting on CB for over 18 months has recently created a new account.

When logging in to either her previous or her new account she received a notice to say that she must verify with a passport (see attachment, obviously I have blanked out her personal information), her cedula is not sufficient. The problem is that she doesn't have a passport.

I advised her to contact support as there must be many Colombian models that broadcast but do not have passports. She received a reply stating that CB's policy has changed and that anyone creating a new account (that has had a CB account previously) has to now use a passport to verify. Is this right @punker barbie ?


user name(s): princess_eve & _cute_princess_
(there was no ticket number on the reply)

@punker barbie - I appreciate that you cannot respond to me directly as I am not the account holder, but could you please ask a member of support to look in to this and to contact the account holder direct?

Thank you in advance for your help.

 

[punker barbie]

We are unable to discuss account details with anyone except the account holder. Please have account holder contact support@chaturbate.com for further assistance

 

[mark_jones]

We are unable to discuss account details with anyone except the account holder. Please have account holder contact support@chaturbate.com for further assistance

I wasn't asking you to discuss it with me - I understand that.

I was asking you to get a member of your support team to discuss it with HER. She has already been in touch with support, as per my post above.

I was hoping that you would be able to take a look at this matter personally and work with support to resolve the matter for her.