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No reply from support (again)

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Jul 18, 2021
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I've been trying to sort out the same issue with support for 7 weeks now, back and forth. At one point they didn't reply for 2 weeks, so I sent another support request, which got a reply quickly for once, but unfortunately was completely irrelevant and ignorant to my issue, so I replied back with further clarification, and it has now been 9 days since I got a reply on that one.
@punker barbie is anything being done on this one, or is it time to give up and submit yet again? Current support ticket is 18069547
 
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