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Payment issue because of a recent change of the payment info

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Apr 7, 2021
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Hello,

Few days ago I have changed the payment info and yesterday I made a payment request. I'm using the same payment processor, just the account info has changed. I received an email from the support saying that I need to upload some files and let them know once I've done it so they can look into it. Since then, I haven't received any reply or further instructions.
@punker barbie - can you please help me out? (CB username is webchrissy)

Thanks a lot!
 
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