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Support seemed to indicate removing the ban, but my account is still banned

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Mar 21, 2021
Hi @punker barbie this is regarding ticket 17821338 and account name "snarfle".

after you got involved i did get an email from support that basically said they'll consider this a warning, and basically "dont do it again, without approval in advance"

however, days later, my account is still banned. i've notified support in that same ticket.

do you think i need to make a new ticket?

thank you so much