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Unable to send/cash-out tokens. Support is silent!

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herbalsomml

herbalsomml

Cam Model
Dec 17, 2024
53
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EU 🇪🇺
herbalsomml.com
Twitter Username
@herbalsomml
Chaturbate Username
herbal_sommelier
Hello, my nickname is herbal_sommelier.

On December 12, I found that I couldn't cash-out my tokens or tip someone, so I created a support ticket.

However, it's been almost 6 days and I still haven't received a response.

It would be great if you could respond, x-mas is coming soon, my rent is coming, and I'm also very worried about my account - I've been streaming on chaturbate for 3 years now, and it would be a great tragedy for me if my account gets locked...
 
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MaLiNka__ said:
Hi, how does it look for you? Is there a withdraw button missing? What messages do you get when you try to send tokens to someone else? Tell us more in detail, perhaps people have already encountered something similar and can give you some advice.
Click to expand...
Hi! No, the buttons are still there. But if I click on them, I get a notification "unable to send/cash out tokens. Please contact tech support"

The only solution to this problem is the support team, which ignores me (although in neighboring threads people with exactly the same problem are answered)
I already had this problem in October and it was solved in 30 minutes - then tech support told me that some member sent me 5k tokens from a stolen card. They removed the tokens and gave me back full access to my account....
But now - total silent
 
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herbalsomml said:
Hi! No, the buttons are still there. But if I click on them, I get a notification "unable to send/cash out tokens. Please contact tech support"

The only solution to this problem is the support team, which ignores me (although in neighboring threads people with exactly the same problem are answered)
I already had this problem in October and it was solved in 30 minutes - then tech support told me that some member sent me 5k tokens from a stolen card. They removed the tokens and gave me back full access to my account....
But now - total silent
Click to expand...
The support service has clearly been struggling lately. Have you received any suspicious payments lately?
 
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herbalsomml said:
No. I barely even streamed, and almost all the tokens were from my regular viewers...
Click to expand...
Then that's too strange considering how long you haven't had access to your funds. It's strange that the representative here didn't even answer you.
May I ask you to tell me when you will receive an answer?
 
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MaLiNka__ said:
Then that's too strange considering how long you haven't had access to your funds. It's strange that the representative here didn't even answer you.
May I ask you to tell me when you will receive an answer?
Click to expand...
Sure.. if I get it
 
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Are you waiting for a Canadian EFT transfer? Because if that’s the case, same thing is happening to me right now. Waiting on a big transfer and its been over 7 days. The only response I got from support said “we have contacted the payment provider and will contact you once we have an update” not the reply I was expecting tbh.
 
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pancakedown said:
Are you waiting for a Canadian EFT transfer? Because if that’s the case, same thing is happening to me right now. Waiting on a big transfer and its been over 7 days. The only response I got from support said “we have contacted the payment provider and will contact you once we have an update” not the reply I was expecting tbh.
Click to expand...
No, I'm not expecting any transfers because I can't even convert tokens to dollars
 
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Two weeks of complete ignore... my account is not banned, I can still stream and receive tokens, but I can't get paid or at least get an answer as to what's going on...

It's like “yes, you can stream and earn tokens. but maybe we decide to ban you and you don't get the money you earned, or maybe we decide not to ban you. who knows. by the way, if you do NOT stream, your rating will drop. have a good hungry game, motherfucker, and Merry Christmas.”
 
Upvote 0
herbalsomml said:
Two weeks of complete ignore... my account is not banned, I can still stream and receive tokens, but I can't get paid or at least get an answer as to what's going on...

It's like “yes, you can stream and earn tokens. but maybe we decide to ban you and you don't get the money you earned, or maybe we decide not to ban you. who knows. by the way, if you do NOT stream, your rating will drop. have a good hungry game, motherfucker, and Merry Christmas.”
Click to expand...
You still haven't received any response? Your account is not blocked, so it really does bother me.
 
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herbalsomml said:
Hi! No, the buttons are still there. But if I click on them, I get a notification "unable to send/cash out tokens. Please contact tech support"
Click to expand...

That's still very likely a fraud investigation and I have seen situations that take 3 weeks to complete the investigation. Usually involving funneling of fraudulent tokens from various accounts and not just a chargeback situation.
 
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cbhours said:
That's still very likely a fraud investigation and I have seen situations that take 3 weeks to complete the investigation. Usually involving funneling of fraudulent tokens from various accounts and not just a chargeback situation.
Click to expand...
oh damn... really hope that it is just mistake
 
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herbalsomml said:
oh damn... really hope that it is just mistake
Click to expand...
I'm sorry this happened to you over the holidays. This is so unpleasant.

But I still don't understand why you are not allowed to withdraw all your tokens, and not, for example, the amount that is under suspicion . For example, if you have 5000 tokens in your account, and the suspicious payment is, say, 500 tokens. Why are all funds being withheld? I don't understand this...
 
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MaLiNka__ said:
I'm sorry this happened to you over the holidays. This is so unpleasant.

But I still don't understand why you are not allowed to withdraw all your tokens, and not, for example, the amount that is under suspicion . For example, if you have 5000 tokens in your account, and the suspicious payment is, say, 500 tokens. Why are all funds being withheld? I don't understand this...
Click to expand...
Thank goodness chaturbate isn't my only site
 
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MaLiNka__ said:
For example, if you have 5000 tokens in your account, and the suspicious payment is, say, 500 tokens. Why are all funds being withheld? I don't understand this...
Click to expand...

Just because one transaction gets flagged as suspicious doesn't mean all the other transactions are fine. They investigate all the transactions then they try to find connections between the broadcaster and the fraudulent ones. It's unfortunate but there are a lot of people out there that try to convince models to help them cash out fraudulent tokens.
 
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cbhours said:
Just because one transaction gets flagged as suspicious doesn't mean all the other transactions are fine. They investigate all the transactions then they try to find connections between the broadcaster and the fraudulent ones. It's unfortunate but there are a lot of people out there that try to convince models to help them cash out fraudulent tokens.
Click to expand...
The author said he had not received any suspicious payments. And basically these were permanent people. That's why I ask this question. If a user comes to me for a long time and usually spends a large amount, say $500, should I think he is a scammer if this time he spent $700?
To be honest, I thought that the problem with stolen tokens was solved a long time ago. I know it used to be like that, but after Chaturbate doubled the account protection... I thought that this was not the case. Or at least isolated cases.
 
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MaLiNka__ said:
The author said he had not received any suspicious payments. And basically these were permanent people.
Click to expand...

I dunno maybe one of his existing tippers tipped him for a new account that had fraudulent tokens or maybe they are age verified and received fraudulent tokens from someone else.

There are more situations than just stolen tokens from hacked accounts.
 
Upvote 0
It looks like these tokens are in the system (which can be transferred as you wish) They create too many problems .
On other sites, this problem was solved before it became a problem. The user account can only receive tokens and send them to the model.Models can only convert tokens into dollars.
 
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