I receive “unable to send tip, please contact support” whenever I try to send tokens. As is typical with chaturbate support, they send an automated response but offer no further assistance or follow up through email, which is the only method of contact. I read that this forum can sometimes get attention to tickets. Otherwise I will file a complaint with MMbill, as I feel allowing purchases but delivering an unusable product is something that the payment vendor should be aware of, especially when customer support ignores the issue.
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Unable to tip
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They responded once, claiming that there is a violation on a different account and I need to contact them from a different email. The did not name the other account, or tell me the email address that they would like me to message them with. They have not responded to any attempts at correspondence since then. They sold me tokens while knowing they locked my account. They did not inform me the account was locked, nor did they give any sort of warning when making a purchase, and are once again ignoring any correspondence. This is the most disgusting, unprofessional customer support team I have ever tried to work with. If you are a representative of theirs, you need to be aware how horribly run this team is. It’s bordering on criminal. There is no customer support phone number, and it feels as if they are trying to steal my money and hope I go away.
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