Account banned during verification

[shinestudio]

Hello,

@Stella_SC
@punker barbie kindly help,

I hope you are doing well.

I am writing to request your assistance regarding the blocked model account with the username **sillysilk**, associated with our studio **Shinestudio**.

The issue occurred during the verification process when the model was wearing glasses. She does not usually show her face during live streaming, and at the time of verification, she was wearing glasses due to an eye infection. This seems to have caused a misunderstanding, which led to the account being disabled.

We would like to clarify that this was not intentional, and we sincerely apologize for any confusion caused. The model was simply trying to complete the verification process while dealing with a temporary medical condition.

Additionally, we attempted to resolve the issue by deleting the account and creating a new model ID multiple times, but we were unsuccessful. The system continues to show the account as disabled.

We kindly request you to:

* Review the situation
* Assist in unblocking the account, or
* Guide us on how to successfully create a new model ID

Your support in resolving this matter would be greatly appreciated, as it is affecting our ability to continue operations.

Thank you for your time and understanding. We look forward to your assistance.

Warm regards,
Shinestudio
Mail id - shinestudio.in@gmail.com

 

[Stella_SC]

Hello @shinestudio

Our investigation has confirmed that an unregistered individual was broadcasting on the account sillysilk. As this is a serious violation of our platform rules, the account will remain permanently banned.

Please note that due to the severity of this breach, the individual involved will not be permitted to create new accounts or continue working on Stripchat in the future.

We appreciate your understanding. Wishing you all the best moving forward.

 

[shinestudio]

Hello,

Thank you for your response and for taking the time to investigate the situation. @Stella_SC
@punker barbie
I would like to respectfully request a manual review of the case, as I strongly believe this may be a technical or auto-detection error. There was no unregistered individual broadcasting on the account “sillysilk.” It was the account owner herself during the stream. The confusion may have occurred due to changes in appearance—specifically, she was wearing glasses at the time, which could have caused the system to misidentify her as a different person.

No other individual had access to or appeared on the broadcast. We understand the importance of your platform rules and fully support maintaining a safe and compliant environment. However, in this case, we kindly ask for a deeper manual verification rather than relying solely on automated detection.

We sincerely request reconsideration of the permanent ban on the model ID, as this appears to be a misunderstanding caused by a system error.

Thank you for your time and understanding. We truly appreciate your reconsideration.

Best regards,

@shinestudio

 

[Stella_SC]

Hello @shinestudio

I really wish the outcome could be different. However, a manual review was already conducted, and significant differences in appearance were noted beyond just glasses.