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  1. Z

    Account banned

    not possible, they responded to the other ticket where i asked why i am stilled banned after refund of the tokens. So my original mail (was sent via online form) is not attached... I don´t know if i am allowed to share their response though. Anyhow they used the word terminated, so i think its...
  2. Z

    Account banned

    I understand, sorry. I was only reffering the "tokens left on an account thing". Anyhow, a simple email from support telling me what you have told me now, would have been more helpful for CB & me. "Hey, for us it seems like you are abusing refunds, what is reason for this refund?" instead of...
  3. Z

    Account banned

    Im just asking for additional help to understand the situation without begging for an unban or anything. Glad @KingMarti could help me in a polite way to understand my situation... I often saw posts here by cam models getting banned and had thousands of tokens left on their account, then people...
  4. Z

    Account banned

    I didn´t mention in my first email that its due to fact the website had major outages thus i have no reason to spent them for the next couple of days and I dont feel well to keep them on my account unused. Maybe that was the fault. Anyhow it would be fair to check my response which i sent them...
  5. Z

    Account banned

    Thanks for your opinion @KingMarti - I fully understand your point of view. - I have not made clear in my support ticket that i charged the tokens for a broadcaster, the website then got major server issues (high ping, we all know it), thats why i could not spent them and asked for the refund. I...
  6. Z

    Account banned

    As a short follow up, to conclude this big misunderstanding phenomenon 1. I sent a support ticket with the aim to get my (high) token balance refunded to my credit card due to no need for the next couple of days (i went on vacation and didnt want to leave the amount of tokens unused). Was not...
  7. Z

    Account banned

    @punker barbie Thank you for the fast reply, the ban has not been lifted. Unfortunately there was misunderstanding by the support why they banned me. I refunded my last token purchase because the website had server issues, so i didnt spent them on a specific model. I asked for a refund because i...
  8. Z

    Account banned

    Hey @punker barbie I hope you can look into my support ticket. I logged in last week in the morning to check if my favorite broadcasters were online, had no interactions, no chatting, then logged out. Later in the evening, I my account was banned without any explanation. I've been waiting for...
  9. Z

    CB Account suspended, no answer after several days?

    @punker barbie (in case you weren´t notified, because i didnt reply to your message)
  10. Z

    CB Account suspended, no answer after several days?

    mariooo_187
  11. Z

    CB Account suspended, no answer after several days?

    Hey @punker barbie, unfortunately my account got suspended for unknown reason. I didn´t recieve any response at all, thats why i try reaching you. Thanks in advance! Cheers
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