Account Banned

[kdalrymple4]

I have been a longstanding member of CB, but usually just as a tipper. I had completed an age verification request many years ago, not streamed at all (aside from c2c), and eventually my ID expired. Several months ago, I noticed the prompt in my account to update my age verification. But since nothing I was using in my account was impacted (tipping, c2c, chatting) I didnt complete it immediately.

Due to recent health issues that have kept me from working... I started to think about streaming on CB to supplement my short term disability pay. I completed the updated age verification and I was banned within 10 minutes after being Approved. I wasnt actively watching any user or broadcasting when the ban happened.. so I have been trying to see if it was an error or what happened exactly.

@punker_barbie are you able to kindly help get an answer on this?

user: kdalrymple4

Greatly appreciate your forum. Thank you.

 

[kdalrymple4]

Sorry first time here I think I may have tagged incorrectly.
@punker barbie

 

[punker barbie]

Sorry first time here I think I may have tagged incorrectly.
@punker barbie

I have confirmed that the support team has responded to your inquiry. Ticket #25363631

 

[Vixxen81]

Sorry first time here I think I may have tagged incorrectly.
@punker barbie

It happens to everyone when uploading new ID after expiration. They'll sort it. No idea why but it happened to me, too. And others who have posted here. So it's a thing. One of CB's quirks as it goes.

 

[kdalrymple4]

@Vixxen81 @punker barbie,

Thank you so much for the attention to this

@punker barbie, I see a reply from support on a different issue, but no response to my account ban. I've checked my Spam and Trash and I am certain I'm using the right email. Are you certain they responded?

Thank you again.

 

[punker barbie]

@Vixxen81 @punker barbie,

Thank you so much for the attention to this

@punker barbie, I see a reply from support on a different issue, but no response to my account ban. I've checked my Spam and Trash and I am certain I'm using the right email. Are you certain they responded?

Thank you again.

Ticket #25363631 received a response on March 25th (today). For any additional questions regarding your account, please contact support@chaturbate.com

 

[kdalrymple4]

@punker barbie

I am happy to send an email to CB support if it will not impact the response time. I know these emails are often handled by first in, first out protocol.

I looked in my email again, and I can confirm that the only response I have today is for a ticket associated to a different account "kdalrymple".

My request about the acount ban with account "kdalrymple4" has no replies. I am positive I am checking the correct email because I completed my email verification alongside my age verification..

The confirmation email I received does not show a ticket number, but it shows an identifier at the bottom which may be helpful?
[RWPG6Y-RZ3MV]

 

[SCRIPTA]

Sounds like you might have multiple accounts. Suspensions usually applies to the person tied to the ID verification, not just the specific account. Any other accounts created with that same ID may also be automatically suspended. To resolve it, you’ll need to contact Chaturbate support directly using the banned accounts registered email; attempt to resolve the initial suspension BEFORE creating any new accounts. Not doing so may be interpreted as an attempt to circumvent their TOS, which may only further complicate your situation.

 

[kdalrymple4]

Yes, I have multiple accounts. To clarify, I did not create the second account to circumvent the ban. It was created many years ago and it was never age-verified, which is why I still have access. If the ban cannot be resolved, I understand and accept that CB can ban the other account now.

To be clear, I am trying to take the appropriate steps to resolve this. I joined this forum to ask for help with starting a dialogue. I reached out via the Support page about a week ago and I've not gotten a reply yet. I would be happy to send an additional email, if @punker barbie advises, but it does not seem helpful if the first one is still open or awaiting to be assigned

 

[kdalrymple4]

Hey @punker_barbie,

Hope you are well. I want to say again that I am so grateful for this forum and I admire the way that you represent CB, including its models and customers.

The 3/25 response you mentioned was to an issue with my other account. I still don't have a response to my ban as of today. I know you are quite busy with helping other people too, so I'm including the details of the ticket below:

kdalrymple4
[RWPG6Y-RZ3MV]

Can you kindly take another look or confirm if I should email support directly?

Thank you very much again.