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I'm asking for help with a blocked account

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Apr 27, 2026
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Dear @punker barbie , my nickname is Arianna_Grend. On February 23, 2026, I received a ban on my account. I immediately contacted CB support because this was a genuine mistake.

I have been on the site for over two years, and I worked at the studio under a different account for a year and another year at home. I am familiar with and respect the site's rules, and I have never intentionally violated them or tried to earn more. I always remind my subscribers about them, or warn the site's support team about suspicious accounts.


What happened?
On that day, I started my broadcast as usual, wearing red glasses with a love symbol (hearts) that I often wore throughout my time on the website. I'll attach a photo. One of my subscribers decided to make a very bad joke...

He asked me a question:
-Why does blood flow from the heart?
My response was:
-What?? No! Honey, that's not true. These hearts melt with love!

After this conversation, we talked about other things, and I went on a break. When I returned, I saw that I had been banned. Perhaps I did respond to him incorrectly? But it's not blood at all! I am terribly hurt and sad without my beloved website... My subscribers are waiting for me, and I miss them very much. I have always respected and will continue to respect the website's decision, support, and rules. However, I have not received a response to my appeal for two months. I am currently facing significant challenges, and I truly apologize for my subscriber's joke. As far as I know, his account is also banned.


The reason for blocking my account:

You have violated the following guideline:
  • The discussion of illegal and unsafe actions, including, but not limited to: violence, blood, torture, cutting, extreme blood restriction, pain, asphyxiation, fisting, rape themes, or any actions associated with causing physical or emotional harm is prohibited.

I think it's a mistake. I've never intentionally violated the site's rules, and if I had a warning or something similar, I wouldn't have done it. But these are just glasses that don't even seem cruel.



I respect your time and help, and I ask you to help me as soon as possible...
Waiting for a response from the site is a torture for me. I have never seen a better site.
 

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Last edited:
Hello @punker barbie, I tried to contact the Сhaturbate website support twice using the link provided by the website. I did not receive a response. On February 28, 2026, I decided to write to the support team by email, but I did not receive anything other than an automated response.
 
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Hello @punker barbie, I tried to contact the Сhaturbate website support twice using the link provided by the website. I did not receive a response. On February 28, 2026, I decided to write to the support team by email, but I did not receive anything other than an automated response.
Ticket #25179897 received a response on April 7, 2026 For any additional questions regarding your account, please contact support@chaturbate.com
 
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Yes, but this is a completely different appeal. This appeal was created by me in January, and it was a complaint about a suspicious account.

I really don't understand what I should do. Should I write a fourth email?

With respect from Arianna.
 
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