account banned without reson

[hardwankerfr]

Hello @punker barbie, first of all, sorry for my limited English. I'm a French model.

I've been a model on Chaturbate for at least six years and I've never had any problems or been banned until recently (around March). My account was banned for no reason, and despite sending three emails to Chaturbate's official customer service, I haven't received a response explaining why I was banned and how to resolve this issue, if that's even possible.
If possible, I would appreciate your help in resolving this situation because I loved broadcasting and spending time on the site, always respecting the site's rules.
Thank you in advance, and I hope to hear from you soon, as you're my last hope.

 

[punker barbie]

Hello @punker barbie, first of all, sorry for my limited English. I'm a French model.

I've been a model on Chaturbate for at least six years and I've never had any problems or been banned until recently (around March). My account was banned for no reason, and despite sending three emails to Chaturbate's official customer service, I haven't received a response explaining why I was banned and how to resolve this issue, if that's even possible.
If possible, I would appreciate your help in resolving this situation because I loved broadcasting and spending time on the site, always respecting the site's rules.
Thank you in advance, and I hope to hear from you soon, as you're my last hope.

Please provide your username or ticket number so I may pass it along to our Support team

 

[hardwankerfr]

Please provide your username or ticket number so I may pass it along to our Support team

Hello and thank you for your quick reply. I'm sorry, I completely forgot to give you the most important information .

My username on the site is hardwanker75, and if I'm not mistaken, I don't have a ticket number for my problem, as the site's customer service has never replied to any of my three emails since March.

 

[hardwankerfr]

Hello @punker barbie, I apologize for bothering you again, but I would like to know if you received my message with my site username and if you have any feedback regarding my ban, please?

Thank you in advance

 

[punker barbie]

Hello @punker barbie, I apologize for bothering you again, but I would like to know if you received my message with my site username and if you have any feedback regarding my ban, please?

Thank you in advance

Support has confirmed that they have received your email and is currently being looked into. We appreciate your patience. Support will get back to you as soon as possible

 

[punker barbie]

Hello @hardwankerfr I have confirmed that the support team has responded to your inquiry. Ticket #25408275

 

[hardwankerfr]

Hello @punker barbie,
Sorry for being persistent I know you receive a lot of messages but since I hadn't heard back for a few days, I thought I’d follow up just in case.
In any case, thank you for the quick response; I hope this helps move things forward. Take care and have a great day!

 

[hardwankerfr]

I just saw that customer service emailed me and my account has been unblocked. Thanks a lot @punker barbie for your help and the quick response! Take care