Lost the Wire Transfer payout option after the recent Chaturbate payout update

[STUDIO054]

Has anyone else lost the Wire Transfer payout option after the recent Chaturbate payout update?


I previously received payouts by bank wire transfer without any issues.


After I filled out the new payout/payee information form, the Wire Transfer option disappeared completely. Now I only see options like Cosmo Payment, Crypto and Paxum.


Has this happened to anyone else after completing the new payout form?

 

[punker barbie]

Has anyone else lost the Wire Transfer payout option after the recent Chaturbate payout update?


I previously received payouts by bank wire transfer without any issues.


After I filled out the new payout/payee information form, the Wire Transfer option disappeared completely. Now I only see options like Cosmo Payment, Crypto and Paxum.


Has this happened to anyone else after completing the new payout form?

Please provide your username or ticket number so I may pass it along to our Support team

 

[STUDIO054]

Please provide your username or ticket number so I may pass it along to our Support team

Hello thank you for asking
626NR6-D96P2

 

[punker barbie]

Hello thank you for asking
626NR6-D96P2

Please provide your username or ticket number (starts withn a 2) so I may pass it along to our Support team

 

[STUDIO054]

Please provide your username or ticket number (starts withn a 2) so I may pass it along to our Support team

Nickname is vika096

 

[STUDIO054]

Hello @punker barbie

My Chaturbate username is vika096. I submitted a support ticket about this and I'm still waiting for a reply — I haven't received any response yet.

I'd appreciate it if you could pass it along to the Support team.

 

[punker barbie]

Hello @punker barbie

My Chaturbate username is vika096. I submitted a support ticket about this and I'm still waiting for a reply — I haven't received any response yet.

I'd appreciate it if you could pass it along to the Support team.

Support has confirmed that they have received your email and is currently being looked into. We appreciate your patience. Support will get back to you as soon as possible.

 

[punker barbie]

Hello @STUDIO054 I have confirmed that the support team has responded to your inquiry. Ticket #25885418

 

[STUDIO054]

Hello @STUDIO054 I have confirmed that the support team has responded to your inquiry. Ticket #25885418

Hello @punker barbie, thank you for following up.


I got a reply on ticket #25885418, but it didn't solve the problem, and I think my request was misunderstood. About 17 hours ago I replied to that ticket to explain the situation in more detail, but I haven't heard back yet.


I still can't select Wire Transfer as a payout method, even though I've been paid this way without any issues for about 5 years.


Could you please ask the Support team to look at my latest reply on ticket #25885418? My username is vika096.


Thank you!

 

[STUDIO054]

Hello @punker barbie,


I'm sorry to follow up again, but this is urgent for us.


It has now been 48 hours since I replied to ticket #25885418 with a detailed explanation, and I still haven't received any response from Support.


To summarize the situation:

• We have been working with Chaturbate for 10 years as studio vika096.
• Wire Transfer / SEPA disappeared as a payout option right after I re-entered my payout details following the recent payout settings update.
• The only methods now available to us are Cosmo Payment, Crypto (BTC / ETH / ERC20 / TRC20) and Paxum.
• None of these are usable for us: we are a registered company in Poland, and payouts must go to the company bank account for accounting and tax purposes. Crypto and e-wallets are not an option for us legally.

As a result we currently cannot receive our payout at all, which is blocking the operation of the company — salaries, rent and taxes are paid from these funds.


Could you please escalate ticket #25885418 to someone who can actually check why Wire Transfer / SEPA was removed from our account, and restore it? Username: vika096.


We would really appreciate any update, even a short one, so we know the issue is being looked at.


Thank you.