Hello @punker barbie, I am writing to ask for your assistance with getting support for my ticket with Chaturbate. My ticket number is 26063402. My account was banned, and I don't know why. I would like to work with support to restore my account. It is possible that the identification document I initially used expired, and I wasn't able to update it, but I can correct that. I would appreciate your help in this matter.
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Banned account help
- Thread starter graysonjack216
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@punker barbie
Thank you! I appreciate your help. Unfortunately, the issue is not resolved yet, and I would like to request a human review of my case. I'll send a follow-up email to support with supporting evidence attached.
To update my earlier post: support replied to both of my tickets (#26063402 and #26063271) and said the ban was for a conduct violation involving using one or more forms of identification belonging to someone else to misrepresent my identity. Both accounts are mine: jackmasterxx was verified with my passport, and graysonporno was verified with my national ID. Both documents belong to me and bear the same name and date of birth. Both documents (the old passport and my national ID) were accepted years ago, and I had no problems streaming until now.
One likely explanation: my national ID photo was taken when I was 18, and I'm now 32. My country doesn't update national ID photos, so an automated face match against an older ID photo could easily trigger a false "someone else's ID" flag.
In my follow-up, I will provide scans of all my documents (my national ID, expired passport, and new passport) so someone can verify they belong to the same individual -- me. My goal is to return to my main account, Jackmasterxx.
Thank you for your time again.
Thank you! I appreciate your help. Unfortunately, the issue is not resolved yet, and I would like to request a human review of my case. I'll send a follow-up email to support with supporting evidence attached.
To update my earlier post: support replied to both of my tickets (#26063402 and #26063271) and said the ban was for a conduct violation involving using one or more forms of identification belonging to someone else to misrepresent my identity. Both accounts are mine: jackmasterxx was verified with my passport, and graysonporno was verified with my national ID. Both documents belong to me and bear the same name and date of birth. Both documents (the old passport and my national ID) were accepted years ago, and I had no problems streaming until now.
One likely explanation: my national ID photo was taken when I was 18, and I'm now 32. My country doesn't update national ID photos, so an automated face match against an older ID photo could easily trigger a false "someone else's ID" flag.
In my follow-up, I will provide scans of all my documents (my national ID, expired passport, and new passport) so someone can verify they belong to the same individual -- me. My goal is to return to my main account, Jackmasterxx.
Thank you for your time again.
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Hello again @punker barbie,
This was the response to my last email, in which I verified all my information and provided these documents: my national ID, the expired passport, and the new passport (all showing the same full legal name and date of birth).
Response: "This matter was fully reviewed before final action was taken. Due to your permanent ban, we are unable to assist further and may not respond to additional emails."
I want to be clear that I am not trying to argue with the rules -- I simply believe an automated face-match error occurred (my national ID photo is from many, many years ago since these photos never get updated). Furthermore, I have submitted proof that all these documents refer to me and have corroborating information.
I respectfully ask that my case (#26063402 and #26063271) be escalated to a senior reviewer or Trust & Safety team member for a genuine manual review of the evidence I provided, rather than further automated responses. I am happy to complete any additional verification or anything else they require.
I am doing everything I can, yet I still hit a wall at every step. I appreciate any help you can offer.
Thank you.
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