A question and concerns about the account ban

[TessaCougar]

Greetings to everyone on this forum and thanks to AmberCutie for creating it,

My nickname on Chaturbate is 'tessacougar' and I have been streaming on it already for more than 4 years. For the last 2 years Chaturbate has become my kind of full-time job and main source of income.
I do my best to be polite and kind to members and have a good number of followers and many frequent friends on there.
Lately I've been trying some mistress and dominatrix stuff and this, I believe, was the reason I got into this situation. I think I might have gone too far with a member and started to be rude with him.
I got banned shortly after this and it looks like the reason to me. But support does not reply for a week already and I don't know why. I only get automatic responses and no manager is in touch with me on this topic.
I understand that I might have done very wrong but I sencerely hope that this time it can be just like (the first and the last) warning and I can go on working on my favourite site.

Would be very much grateful if you can help me with this.
Thank you

 

[punker barbie]

I have confirmed that the support team has responded to your inquiry. Ticket #20897718

 

[TessaCougar]

Thank you for helping get the reply from them. But it did not get better for it turned out that I have 'participated in an underage role play' and they are banning me for ever.
Role play which I don't even remember because I don't follow members' fantasies about being their 'mommy'. Is it possible to ask them somehow to check it over again and maybe there was a mistake?

I have confirmed that the support team has responded to your inquiry. Ticket #20897718