I want to file an appeal, I am not happy with what happened because both accounts belong to me and based on your rules I understand that I can create multiple accounts, one was created with a passport and another with an ID card since I did not have one of the documents at the time, so I do not understand the reason, at this moment I am pregnant and I do not understand if this is the situation that happens because they claim that the account is not mine when it is mine and I can prove it in a thousand ways if necessary, this is absolutely a mistake, and I need my accounts to be released, please I appreciate you taking the time to check it well. I remain attentive, thank you very much.