Documents cannot be verified

[vaya]

Hello i hope you are well

I am requesting a formal appeal and reconsideration of the verification decision on my account.

I do not understand the reference to a “previous enforcement linked to identity details,” as I have only submitted my current valid government-issued documents and I am not aware of any prior issue connected to my identity.

I did receive an email saying i should continue with the verification process but when i tried logging in the account read "disabled" i have no idea whatsoever on what's happening or this is a glitch or why my documents cannot be verified yet they are government issued
I have provided even my national passport
I'm asking to speak to a real human since on email i keep on getting automated messages
Ticket number 3264871
Thank you

 

[SCRIPTA]

This is not the place to appeal your case. Either reply to the original suspension email or submit a request to begin the appeal process.