Chaturbate bitcoin payments less

[Hey_glad_to_see_you]

Hello @punker barbie i hope you feel good
I have had a long-term misunderstanding with the support service regarding bitcoin payments
I am the owner of the studio, but I have a personal account, since I work with my models on the most comfortable terms for them.
Anyway, I withdraw quite large sums every day. And every day I receive a payment less than stated according to the rules of the site, and also less than what is indicated in the letter about the sent payment.
I have tried to contact support several times to get an explanation of the criteria for payment, but I have only been able to get direct answers to three questions
1) we deduct the site's commission (I know, and the letter to the mail already deducts the commission from the total amount, but I get even less)
2) we fix the bitcoin at the time of sending (yes, this is great, because some time ago this was not the case)
3) you must be prepared for exchange rate fluctuations (I am very prepared for them, but the difference does not correspond to exchange rate fluctuations)
several times I asked at what rate the bitcoin was bought for payment to me - I did not receive an answer
several times I sent a request for an explanation of the difference - but I am ignored
today I received a payment of $ 1204 less than indicated in the letter .
and today the rules are such that I should have paid a fixed commission of $45
the letter about sending arrived at 19:10 my time, I recorded it in usdt at 20:25
from 19:10 to 20:25 the bitcoin rate only grew in relation to usdt, then how did I get $1204 less?

if you do not understand this issue, please, direct me to the person who can really explain everything to me correctly.

I think there are not many people for whom the underpayment of $1204 will be a trifle.

I have been trying to get adequate explanations from support for two years now and today they have crossed the limit of my patience.

I am waiting for information from you, who I can contact in chaturbate support to get clarifications
I can also provide all evidence of what payments actually came, as well as evidence of my requests to support on this issue
I really hope for your answer, this kind of attitude makes me despair and makes me feel negative towards the site as a whole, because I feel cruelly deceived and literally robbed, since I don’t get an explanation for what is happening
I don’t want to text here my mail address, how can I give it to you more privacy?

 

[KingMarti]

Hello @punker barbie i hope you feel good
I have had a long-term misunderstanding with the support service regarding bitcoin payments
I am the owner of the studio, but I have a personal account, since I work with my models on the most comfortable terms for them.
Anyway, I withdraw quite large sums every day. And every day I receive a payment less than stated according to the rules of the site, and also less than what is indicated in the letter about the sent payment.
I have tried to contact support several times to get an explanation of the criteria for payment, but I have only been able to get direct answers to three questions
1) we deduct the site's commission (I know, and the letter to the mail already deducts the commission from the total amount, but I get even less)
2) we fix the bitcoin at the time of sending (yes, this is great, because some time ago this was not the case)
3) you must be prepared for exchange rate fluctuations (I am very prepared for them, but the difference does not correspond to exchange rate fluctuations)
several times I asked at what rate the bitcoin was bought for payment to me - I did not receive an answer
several times I sent a request for an explanation of the difference - but I am ignored
today I received a payment of $ 1204 less than indicated in the letter .
and today the rules are such that I should have paid a fixed commission of $45
the letter about sending arrived at 19:10 my time, I recorded it in usdt at 20:25
from 19:10 to 20:25 the bitcoin rate only grew in relation to usdt, then how did I get $1204 less?

if you do not understand this issue, please, direct me to the person who can really explain everything to me correctly.

I think there are not many people for whom the underpayment of $1204 will be a trifle.

I have been trying to get adequate explanations from support for two years now and today they have crossed the limit of my patience.

I am waiting for information from you, who I can contact in chaturbate support to get clarifications
I can also provide all evidence of what payments actually came, as well as evidence of my requests to support on this issue
I really hope for your answer, this kind of attitude makes me despair and makes me feel negative towards the site as a whole, because I feel cruelly deceived and literally robbed, since I don’t get an explanation for what is happening
I don’t want to text here my mail address, how can I give it to you more privacy?

how is the $1204 as a percentage of what you were supposed to be paid? Is it a large % (like over 10%) of what it should have been?
From my understanding of cb's payment system they use MassPay for sending crypto payouts so they are converting at the rates given to them by mass pay not the market rate and masspay frankly gives shit conversion rates. It wouldn't be bad enough that you lose a large percentage but it could easily result in something like a 5% difference from the market rate. Masspay dont publish their exchange rates so there's no way to see if the issue was just cb got a shit exchange rate.

Not 100% this is what it is, just putting things together from what I know about their payment system and other sites that are a little more transparent that have the same issues (fee's that can be 100x higher than the network fees for example or bad exchange rates).

 

[Hey_glad_to_see_you]

how is the $1204 as a percentage of what you were supposed to be paid? Is it a large % (like over 10%) of what it should have been?
From my understanding of cb's payment system they use MassPay for sending crypto payouts so they are converting at the rates given to them by mass pay not the market rate and masspay frankly gives shit conversion rates. It wouldn't be bad enough that you lose a large percentage but it could easily result in something like a 5% difference from the market rate. Masspay dont publish their exchange rates so there's no way to see if the issue was just cb got a shit exchange rate.

Not 100% this is what it is, just putting things together from what I know about their payment system and other sites that are a little more transparent that have the same issues (fee's that can be 100x higher than the network fees for example or bad exchange rates).

this is about 3 percent of the total amount of the ordered payment
yes, 3% does not sound much, but I do a collom work, making the work of models on the site easier, protecting them from scammers and breaking the rules and much, much more, and the amount that models leave me as a studio is less than these $ 1204
in fact, this commission from chaturbate made my work unprofitable
about the commission for the third-party service chaturbate - I am absolutely sure that by publishing publicly available information about the size of the commission, as well as having publicly available information about the bitcoin rate on the world market, the site does not have the right to charge an additional commission in favor of its counterparty, since this was not specified in the public agreement
for example, stripchat never takes a commission more than the $ 1 + 1% indicated by them (where 1% is the commission to the counterparty)
there is also a site live jasmine, and from them also come the amounts specified in the contract, with a commission to their counterparty Triple a, which is indicated as a percentage before withdrawal
if we assume that cb pays a commission from the model's funds additionally, saying that the commission is a fixed amount, then it turns out that chaturbate violates the law

 

[KingMarti]

this is about 3 percent of the total amount of the ordered payment
yes, 3% does not sound much, but I do a collom work, making the work of models on the site easier, protecting them from scammers and breaking the rules and much, much more, and the amount that models leave me as a studio is less than these $ 1204
in fact, this commission from chaturbate made my work unprofitable
about the commission for the third-party service chaturbate - I am absolutely sure that by publishing publicly available information about the size of the commission, as well as having publicly available information about the bitcoin rate on the world market, the site does not have the right to charge an additional commission in favor of its counterparty, since this was not specified in the public agreement
for example, stripchat never takes a commission more than the $ 1 + 1% indicated by them (where 1% is the commission to the counterparty)
there is also a site live jasmine, and from them also come the amounts specified in the contract, with a commission to their counterparty Triple a, which is indicated as a percentage before withdrawal
if we assume that cb pays a commission from the model's funds additionally, saying that the commission is a fixed amount, then it turns out that chaturbate violates the law

3% sounds like its due to chaturbate paying out bitcoin through mass pay and getting an exchange rate under the market rate. Chaturbate says that the tokens will be exchanged at the time of payment but they dont specify what exchange they are using (all exchanges have different rates, the market rate you see on coinmarket cap is the average, usually the exchange rates are very close together but then there are what I would call prediory platforms like mass pay that will fuck anyone they can on the exchange rate)

It's not so much a fee (that's why you pay the crazy $45 fee from your earnings ) but its more if btc is showing at a market rate of 100k for example, masspay will be giving cb a rate of say 105k per btc (chaturbate is buying btc from masspay at whatever rate masspay sets), it's cb using a shit service which means they get ripped off on the exchange rate.

Also just going to clarify, I am not disagreeing, I think all sites should disclose how they are sending the crypto (direct transfer, like from a normal exchange or a wallet, or a payment service from someone like masspay) The payment service will always fuck their customers on rates because they take profit from the exchanges that happen (mass pay also has awful exchange rates on fiat currency too).

Again not 100% sure they are using mass pay, but how poor they crypto payments are lines up with it.

 

[punker barbie]

Hello @Hey_glad_to_see_you Please provide your username or ticket number so I may pass it along to our Support team

 

[Hey_glad_to_see_you]

3% sounds like its due to chaturbate paying out bitcoin through mass pay and getting an exchange rate under the market rate. Chaturbate says that the tokens will be exchanged at the time of payment but they dont specify what exchange they are using (all exchanges have different rates, the market rate you see on coinmarket cap is the average, usually the exchange rates are very close together but then there are what I would call prediory platforms like mass pay that will fuck anyone they can on the exchange rate)

It's not so much a fee (that's why you pay the crazy $45 fee from your earnings ) but its more if btc is showing at a market rate of 100k for example, masspay will be giving cb a rate of say 105k per btc (chaturbate is buying btc from masspay at whatever rate masspay sets), it's cb using a shit service which means they get ripped off on the exchange rate.

Also just going to clarify, I am not disagreeing, I think all sites should disclose how they are sending the crypto (direct transfer, like from a normal exchange or a wallet, or a payment service from someone like masspay) The payment service will always fuck their customers on rates because they take profit from the exchanges that happen (mass pay also has awful exchange rates on fiat currency too).

Again not 100% sure they are using mass pay, but how poor they crypto payments are lines up with it.

3% sounds like its due to chaturbate paying out bitcoin through mass pay and getting an exchange rate under the market rate. Chaturbate says that the tokens will be exchanged at the time of payment but they dont specify what exchange they are using (all exchanges have different rates, the market rate you see on coinmarket cap is the average, usually the exchange rates are very close together but then there are what I would call prediory platforms like mass pay that will fuck anyone they can on the exchange rate)

It's not so much a fee (that's why you pay the crazy $45 fee from your earnings ) but its more if btc is showing at a market rate of 100k for example, masspay will be giving cb a rate of say 105k per btc (chaturbate is buying btc from masspay at whatever rate masspay sets), it's cb using a shit service which means they get ripped off on the exchange rate.

Also just going to clarify, I am not disagreeing, I think all sites should disclose how they are sending the crypto (direct transfer, like from a normal exchange or a wallet, or a payment service from someone like masspay) The payment service will always fuck their customers on rates because they take profit from the exchanges that happen (mass pay also has awful exchange rates on fiat currency too).

Again not 100% sure they are using mass pay, but how poor they crypto payments are lines up with it.

I absolutely agree with you
now they sent me a standard letter that I received my payment (oh, yes, I know)
and if you follow the calculation, then they bought bitcoin for $109111.2
at the same time, on the coinbase exchange, the cost of bitcoin was $106086.52
on the binance exchange $106073.9
on the bybit exchange 106060
on the mexc exchange 105869.72
thus their aggregator provides them with a price exactly three percent less than the one that you could offer the most profitable for purchase at that time
while the fluctuations on other exchanges are no more than 0.2%
and yes, they absolutely know for sure that they give models a rate much worse than on world exchanges, but they do not provide information about this anywhere, moreover, they do not explain this even in personal messages to support
why don't they talk about it directly?

considering that cb takes 30% of the funds on the site from models minimum, they also hang their counterparty costs on the models?

and don't even consider it necessary to convey this information to the model?

and interestingly, I also have screenshots of correspondence with support, kindly provided to me by another model, where she sends them a screenshot of the cost of bitcoin on binance, and a request to recalculate correctly, and they recalculated and sent the underpayment in accordance with the binance rate!

that is, they can admit that the calculation made is incorrect, but for some reason not for everyone?

 

[Hey_glad_to_see_you]

Hello @Hey_glad_to_see_you Please provide your username or ticket number so I may pass it along to our Support team

unfortunately at the moment I have not yet received a response to my last request, so it has not been assigned a number that is visible to me, however the last answered request had the number 24542190
probably by this number you will be able to determine my email address.
if this is not the case, please let me know, I will try my best to ensure that my letter is found and answered

 

[punker barbie]

Hello @Hey_glad_to_see_you I have confirmed that the support team has responded to your inquiry. Ticket #24542190

 

[Hey_glad_to_see_you]

Hello @Hey_glad_to_see_you I have confirmed that the support team has responded to your inquiry. Ticket #24542190

Hello @Hey_glad_to_see_you I have confirmed that the support team has responded to your inquiry. Ticket #24542190

Nope
Support closed 3 my old mails about asking fraud tokens or not, but they don’t answered me on any my mail about payment issues I sent them 1 July, 14 June, April 28
It is only for this year, and a lot by 2024
No one of them have any correct answers or information