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documents rejected

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Juanito said:
Dear user

You have to load it, since that is why you are requesting it

Thank you
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This makes no sense. Let the actual reps help people with their issues.
 
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SUHADRAB said:
@xChloe
hey please help documents are being rejected have passport than also
username : suhadrab
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Hey @SUHADRAB
I can see our support team has tried to assist you with this query.
They have rejected your document due to the quality of the photo you have uploaded; it is very blurry and nothing can be read.
The instructions already provided were to please take another photo of your ID, possibly using a different device.
 
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