Hello @punker barbie
I hope you’re doing well.
My Chaturbate username: tokyodriftbabe
I am new model at Chaturbate and I was granted an 80-hour Promo Period for my account. I started streaming November 16th and have been streaming for the last few days.
However, there is a serious issue: a huge portion of my promo hours have simply vanished. According to the dashboard, instead of the correct remaining time, more than 30 hours are missing (details below).
I've already contacted the site's support team, but there's still no response.
Here is exactly how much I streamed (I will also attach screenshots and a link to the stats page that shows these numbers):
Total streamed so far: 18 hours 27 minutes
According to my calculations, after using 18 hours 27 minutes from the original 80 hours, I should have remaining:
80:00 − 18:27 = 61 hours 33 minutes
However, on my Chaturbate dashboard it currently shows only 28 hours 42 minutes left in the Promo Period.
That means approximately 33 hours have simply disappeared (61:33 − 28:42 ≈ 32 hours 51 minutes missing).
I have double-checked my streaming history on the stats page and everything matches the times I listed above.
I will attach the following to this email/message:
My Chaturbate username: tokyodriftbabe
Thank you very much in advance for your help! I love streaming on Chaturbate and just want this technical issue fixed so I can continue without worry.
I hope you’re doing well.
My Chaturbate username: tokyodriftbabe
I am new model at Chaturbate and I was granted an 80-hour Promo Period for my account. I started streaming November 16th and have been streaming for the last few days.
However, there is a serious issue: a huge portion of my promo hours have simply vanished. According to the dashboard, instead of the correct remaining time, more than 30 hours are missing (details below).
I've already contacted the site's support team, but there's still no response.
Here is exactly how much I streamed (I will also attach screenshots and a link to the stats page that shows these numbers):
- November 16 – 7 hours 9 minutes
- November 17 – 5 hours 42 minutes
- November 18 – 5 hours 36 minutes
Total streamed so far: 18 hours 27 minutes
According to my calculations, after using 18 hours 27 minutes from the original 80 hours, I should have remaining:
80:00 − 18:27 = 61 hours 33 minutes
However, on my Chaturbate dashboard it currently shows only 28 hours 42 minutes left in the Promo Period.
That means approximately 33 hours have simply disappeared (61:33 − 28:42 ≈ 32 hours 51 minutes missing).
I have double-checked my streaming history on the stats page and everything matches the times I listed above.
I will attach the following to this email/message:
- Screenshots of my daily streaming time (November 16, 17, 18)
- Screenshot of the current Promo Period balance showing 28 hours 42 minutes remaining
- Direct link to the stats page that confirms the streamed hours
My Chaturbate username: tokyodriftbabe
Thank you very much in advance for your help! I love streaming on Chaturbate and just want this technical issue fixed so I can continue without worry.
