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my account was hacked and I got banned

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Feb 26, 2026
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hello, @punker barbie I have a problem, my sapphiresiren_ account was blocked while I was not working and was not on the site, it seems to me that I was hacked, since I can’t even log into my account, please help me solve the problem. There has been no response from support for a week now [YR1WP5-6XY7P]
 
Hello everyone, my name is sappheresiren, I'm 19 years old, I'm a webcam model. I came to this forum to find new friends and solve my problem on Chaturbate. I already wrote a week ago in the support thread, but still have not received a response: argh: . I really hope someone here can help me.
Hi, I'm sorry to hear about your situation, but in terms of contacting support, lifting the ban or speeding up the process, you won't find that kind of help here in the forum.

Seems that you already have a ticket number. Did support contact you before, and if so, what did they tell you?

A week or more is well within support's usual time frame to answer. Hopefully the rep here will let you know when they begin to review your case.

You should know tho, that a hack + ban combo could prove to be difficult to overcome. If the attacker committed a serious violation you could still be found liable for it as the security of the account relies on the owner. Hope everything sorts out.
 
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Hi, I'm sorry to hear about your situation, but in terms of contacting support, lifting the ban or speeding up the process, you won't find that kind of help here in the forum.

Seems that you already have a ticket number. Did support contact you before, and if so, what did they tell you?

A week or more is well within support's usual time frame to answer. Hopefully the rep here will let you know when they begin to review your case.

You should know tho, that a hack + ban combo could prove to be difficult to overcome. If the attacker committed a serious violation you could still be found liable for it as the security of the account relies on the owner. Hope everything sorts out.
Yes, the thing is that I’ve been waiting even more than two weeks, and still no answer, I hope that support will simply pay attention to me if I write here, at least I really want to hope so
 
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