Purchased too many tokens on accident, need help with refund.

[tryoke3]

Hi,
I was trying to purchase 200 tokens but when the transaction was completed it said I purchased the largest package of 4050 tokens. This was not my intention at all, I don't what happened but there must have been a glitch. I checked my credit card online as well just in case this was an error on the website but my card has been charged for the 4050 tokens as well.
I have never purchased so many tokens in one go. I usually buy 200 tokens at a time, the max I have ever bought is 750 tokens.

I submitted the General Support Form on their website asking for a refund but was not given a ticket number, I tried calling billing support too but I can't get through to anyone at the moment.

Please I need help with refunding my last purchase of 4050 tokens, I have not spent a single one of these tokens as I cannot afford this.

My chaturbate username is: Tryoke3
I apologize for the inconvenience and I hope you are able to see this. @punker barbie

 

[tryoke3]

If someone could send me a link to a form that generates a ticket number, that would be appreciated as well.
The form I submitted did not give me a ticket number even though I followed the link given on the refund FAQ on the Chaturbate support website.
I can see that other members who have posted on this forum were able to get ticket numbers so maybe I did something wrong.

 

[punker barbie]

Support has confirmed that this has been resolved.

 

[tryoke3]

Thank you for your help!! @punker barbie

 

[Guillerm1695]

IF model has cheated me and i have proofs, can i get a refund of my money too? @punker barbie

 

[DonDenom]

Hello guys...
I have the same issue.
created a ne thread snce no idea of the resolution