This person is ineligible to broadcast. Please contact support.

[Angel_Couple]

Hello, @punker barbie . When I tried to click “Start Broadcasting “, I got message: “ Your ability to broadcast has been suspended. Please contact support “, I wrote to the support but no answer.
i have a couple account and 1 of this person is approved but ineligible. name Account: Angel_Couple_ and Person Code: aUN1cw
Can you help please? Thanks

 

[punker barbie]

Hello @Angel_Couple Please provide your username or ticket number so I may pass it along to our Support team

 

[Angel_Couple]

hi @punker barbie i dont see my ticket number. i recived just this mail
”Thank you for your email. This is an automated response to acknowledge receipt of your message. One of our customer service specialists will be in touch shortly. As emails are handled in the order that they are being received, sending multiple emails regarding your inquiry may result in a longer response time.”
I write in the first post my account Username and Person code.
Username: Angel_Couple_
Person Code: aUN1cw (Just this persona is ineligiblie).
Thank you..

 

[punker barbie]

Hello @Angel_Couple I have confirmed that the support team has responded to your inquiry. Ticket #23440247