Using name from my user account for a new model account

[Nyxeliz]

I accidentally created a regular user account on Stripchat before realizing that becoming a model requires a separate account registration.

The user account is currently using the username I intended to use for my model account. I also registered it with the email address I'd like to use for the model account.
And now, obviously, the user account is keeping those credentials "hostage" and I can't reuse them for the model account...

I've already gone through quite a few rounds of email support, but unfortunately I seem to have reached a dead end there.
Here's a quick summary of how that went:

- I asked if it'd be possible to convert my user account to a model account.
- I was told no.
- So I asked about completely deleting the user account to free the name/email up for a new account.
- After some back and forth, one support agent told me I could maybe try permanent deletion through GDPR, but...
- ...the very next agent told me this wouldn't work.
- They did at least tell me I could change the email on my user account and then use the "old" email again when making a new account, so that's something. (I haven't done that yet, but will if it comes to it.)
- Finally, I asked if buying an Ultimate membership and then renaming my user account would free the old name up, but apparently that doesn't work either.

So now I'm here, desperately hoping there's some way I can still get the name I was originally planning to use for a model account somehow freed up.

It was such a small (and easy, imo) mistake, and I kind of expected rectifying it would be as easy as 1 or 2 emails to support. But apparently not...
I'm honestly at the point now where I'd rather just not register a model account on SC at all if I can't get my username freed up for registration again.

Thank you for reading all of this! I'm really hoping there is some kind of solution to this whole thing.

 

[Natural9]

I do not remember the title of the post made here but it was stated that as long as you have not bought tokens on the regular user account it can be changed to a model account. Maybe @Stella_SC can help

 

[Stella_SC]

Hello @Nyxeliz

The above information from Natural9 is correct. If you did not purchase any tokens on your user account, then it can be switched to a model account. Once tokens have been purchased, then unfortunately we cannot switch the account over.

 

[Nyxeliz]

Thanks for the response @Stella_SC !

I received another response from support, and I'm a bit confused by their explanation.
They said that my account was created through a “white-label site” and that, because of this, converting it to a model account would not allow me to receive model payouts.

The thing is: I created the account directly through stripchat.com.
That's... the official Stripchat site, rather than some affiliate site, is it not?

Is there a chance you could look into this for me?
I'd be happy to provide details of my account in DMs.

I don't necessarily need the existing user account itself to become the model account if that's technically impossible.
I mainly just need the username to be available for a model account.

 

[Stella_SC]

Hello @Nyxeliz

I can see what I can do. I will PM you for more details.

 

[Nyxeliz]

Update: This got resolved!

Looks like support just needed a little push in the right direction : P
My user account has now been successfully converted to a model account, despite what they originally told me.

A huge thank you to Stella_SC for looking into this and helping get it sorted out!

 

[Stella_SC]

You're welcome! Glad I could help .
We are happy to have you as a model!