Banned after making a purchase

[josepht]

Hi my account was banned right after making a purchase to become a supporter.
Username: joet39

Is it possible to get refunded or my account unbanned please

Thanks Joe

 

[AmberCutie]

Hi my account was banned right after making a purchase to become a supporter.
Username: joet39

Is it possible to get refunded or my account unbanned please

Thanks Joe

Did you already email support? That's the first step.

But also, did you have any previous accounts on CB or is this your first ever account?

 

[josepht]

Did you already email support? That's the first step.

But also, did you have any previous accounts on CB or is this your first ever account?

I did have another account yes, I’ve contacted support as well. Thanks Amber

 

[AmberCutie]

I did have another account yes

Did your previous account get banned? Because if so, that's why this one got banned as well (as soon as they identified that you were a previous user via your payment method on the purchase.)

 

[josepht]

I think it did, will my payment get refunded if that’s why? Thank you again Amber

 

[AmberCutie]

I think it did, will my payment get refunded if that’s why? Thank you again Amber

I don't know how refunding works, I don't work at CB I am just familiar with ban situations like yours being frequently discussed here. Inquire about that directly with support for details.