Token in banned account

[deanfellas]

Hi i would ask for help from @punker barbie

Hello,
I recently received an email from Chaturbate regarding my account, “deanfellas,” which was permanently banned. I was told that the reason for the ban was allegedly related to me talking about minors. However, this is not true. I have never actually discussed minors in that context; I only participated in a roleplay, which is something that many users do.
Despite this, I understand that my account will remain permanently banned. I was informed that I would still be able to receive my final payment of almost 20,000 tokens. You initially asked me to confirm whether I was still using my Paxum account to receive the payment, but I explained that I no longer use Paxum and would prefer to receive the payment via SEPA bank transfer. I provided all the necessary bank details and information required to process the transfer.
I also requested a review of my account because I strongly believe that the reason given for the ban is incorrect. However, at this point, almost two weeks have passed and I have still not received a response regarding either my account review or my outstanding payment.
At this point, I understand that my account is likely permanently closed, and I am not asking for anything other than to receive the payment that is still owed to me.
Could you please help me resolve this matter and process my final payment via SEPA bank transfer? I urgently need these funds to pay for medical treatment, so I would sincerely appreciate it if you could look into this and provide me with an update as soon as possible.
Thank you very much in advance for your help. I look forward to hearing from you.
Best regards, Dean

 

[punker barbie]

Hi i would ask for help from @punker barbie

Hello,
I recently received an email from Chaturbate regarding my account, “deanfellas,” which was permanently banned. I was told that the reason for the ban was allegedly related to me talking about minors. However, this is not true. I have never actually discussed minors in that context; I only participated in a roleplay, which is something that many users do.
Despite this, I understand that my account will remain permanently banned. I was informed that I would still be able to receive my final payment of almost 20,000 tokens. You initially asked me to confirm whether I was still using my Paxum account to receive the payment, but I explained that I no longer use Paxum and would prefer to receive the payment via SEPA bank transfer. I provided all the necessary bank details and information required to process the transfer.
I also requested a review of my account because I strongly believe that the reason given for the ban is incorrect. However, at this point, almost two weeks have passed and I have still not received a response regarding either my account review or my outstanding payment.
At this point, I understand that my account is likely permanently closed, and I am not asking for anything other than to receive the payment that is still owed to me.
Could you please help me resolve this matter and process my final payment via SEPA bank transfer? I urgently need these funds to pay for medical treatment, so I would sincerely appreciate it if you could look into this and provide me with an update as soon as possible.
Thank you very much in advance for your help. I look forward to hearing from you.
Best regards, Dean

Support has confirmed that they have received your email and is currently being looked into. We appreciate your patience. Support will get back to you as soon as possible.

 

[deanfellas]

Support has confirmed that they have received your email and is currently being looked into. We appreciate your patience. Support will get back to you as soon as possible.

Hi, it's been a couple of days now and I saw that I still have unconverted tokens in that account. Tomorrow is the day of the token conversion. I hope they hurry up and reply.

 

[punker barbie]

Hi, it's been a couple of days now and I saw that I still have unconverted tokens in that account. Tomorrow is the day of the token conversion. I hope they hurry up and reply.

I have confirmed that the support team has responded to your inquiry. Ticket #25726531

 

[deanfellas]

I have confirmed that the support team has responded to your inquiry. Ticket #25726531

Hi @punker barbie
I was given the option to change my payment method by being granted limited access to my banned account. I have already changed my payment information to SEPA, but I still cannot convert my tokens.

Today is the second day I have been trying. I also completed the document verification, thinking that this would unlock the token conversion feature so I could convert my tokens. The verification was approved, but I still cannot convert the tokens.

I am not sure what I am supposed to do now. I still have 3 days of limited access to my account. Will the tokens perhaps be converted automatically by you once my limited access expires?

Also, was the limited access only provided so that I could change my payment method from Paxum to SEPA, or should I also have access to the token conversion feature?

I really need to know what I should do, as there are almost 20,000 tokens in my account. I would appreciate your response as soon as possible, preferably before my limited access expires.

Thank you in advance for your help.

Best regards,

 

[darthro]

I do believe the token conversion will happen automatically in cases such as this

 

[punker barbie]

Hi @punker barbie
I was given the option to change my payment method by being granted limited access to my banned account. I have already changed my payment information to SEPA, but I still cannot convert my tokens.

Today is the second day I have been trying. I also completed the document verification, thinking that this would unlock the token conversion feature so I could convert my tokens. The verification was approved, but I still cannot convert the tokens.

I am not sure what I am supposed to do now. I still have 3 days of limited access to my account. Will the tokens perhaps be converted automatically by you once my limited access expires?

Also, was the limited access only provided so that I could change my payment method from Paxum to SEPA, or should I also have access to the token conversion feature?

I really need to know what I should do, as there are almost 20,000 tokens in my account. I would appreciate your response as soon as possible, preferably before my limited access expires.

Thank you in advance for your help.

Best regards,

Support has confirmed that they have received your email and is currently being looked into. We appreciate your patience. Support will get back to you as soon as possible.