“User does not meet requirements” blocks broadcasting, docs approved (model: kikistacy)

[pretty model]

Hi @AmberCutie and @punker barbie,

Posting for the model: kikistacy.

We can’t start a broadcast because Chaturbate shows: “Person Ineligible”
Her documents were uploaded and show as approved/verified on the account.

What we tried:
- Deleted documents and re-uploaded them (still approved, same message)
- Cleared cache/cookies, incognito, log out/in
- Tried another browser/device

We contacted Chaturbate Support on January 8, 2026, but haven’t received any reply or auto-response email yet (checked spam as well), so we don’t have a ticket number.

Could you please advise:
What could trigger this requirement block even when documents show approved?


She streams alone (no guests / no other people on camera). Screenshot of the error can be provided if needed.

Thank you!

 

[darthro]

We are unable to discuss account details with anyone except the account holder.

The model will have to contact CB, otherwise that is all the answer you will get

 

[pretty model]

Модель должна будет связаться с CB, иначе это будет единственный ответ, который вы получите.

The model also contacted support from the email address to which the account is linked.

 

[punker barbie]

Hi @AmberCutie and @punker barbie,

Posting for the model: kikistacy.

We can’t start a broadcast because Chaturbate shows: “Person Ineligible”
Her documents were uploaded and show as approved/verified on the account.

What we tried:
- Deleted documents and re-uploaded them (still approved, same message)
- Cleared cache/cookies, incognito, log out/in
- Tried another browser/device

We contacted Chaturbate Support on January 8, 2026, but haven’t received any reply or auto-response email yet (checked spam as well), so we don’t have a ticket number.

Could you please advise:
What could trigger this requirement block even when documents show approved?


She streams alone (no guests / no other people on camera). Screenshot of the error can be provided if needed.

Thank you!

I have confirmed that the support team has responded to your inquiry. Ticket #25121984

 

[pretty model]

thanks for the quick response, the issue has already been resolved and the model's account is working. Thanks again