I receive “unable to send tip, please contact support” whenever I try to send tokens. As is typical with chaturbate support, they send an automated response but offer no further assistance or follow up through email, which is the only method of contact. I read that this forum can sometimes get attention to tickets. Otherwise I will file a complaint with MMbill, as I feel allowing purchases but delivering an unusable product is something that the payment vendor should be aware of, especially when customer support ignores the issue.
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Unable to tip
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They responded once, claiming that there is a violation on a different account and I need to contact them from a different email. The did not name the other account, or tell me the email address that they would like me to message them with. They have not responded to any attempts at correspondence since then. They sold me tokens while knowing they locked my account. They did not inform me the account was locked, nor did they give any sort of warning when making a purchase, and are once again ignoring any correspondence. This is the most disgusting, unprofessional customer support team I have ever tried to work with. If you are a representative of theirs, you need to be aware how horribly run this team is. It’s bordering on criminal. There is no customer support phone number, and it feels as if they are trying to steal my money and hope I go away.
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Still no correspondence from Chaturbate after their initial reply stating they wish to be contacted from a different email. I still don’t know what email they want to be contacted through, or what account they think is linked with mine. I just want my money that I gave them…
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Seems that for some reason CB thinks you have another account that's currently banned. They can think that due to multiple reasons. If you do have another banned account, then they know, even if you think they shouldn't. I'm not saying that you do, so if you don't, the only other way is try to explain that to them. Support are people, so it's better to be polite. I'd suggest that you focus on one issue at a time, asking for help/clarification, complaining or making threats according to what you want to achieve. Good luck.
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This isn’t a personal dispute, Melissa. They have taken money from me and refuse to communicate. And the “threat” that i made is contact the payment vendor because they are holding my money hostage, and they don’t have a phone line. This isn’t a threat of violence, or harassment, this is contacting a payment vendor because I have no other recourse.
Banning an account is fine. Stealing money is not fine. They don’t need a reason to ban me from their services. It’s their right. What they CANNOT do, is steal my money. They sold me tokens on a locked account without telling me and are offering no way of a refund. That is incredibly illegal. So please Melissa, i don’t think “be polite” is helpful critique.
It’s also outrageous and frustrating that you are defending a customer support line for refusing to offer support to patrons. What world do you live in where this is an ok way to run a business? You simply cannot sell a product and not deliver a product. I don’t care what their reasons are for thinking my account is linked to a banned account. If they want to keep me banned, I don’t care. I just want my money back. I have made that very clear to them. I am not trying to dispute anything other than my purchase. I can ask for clarification on this banned mystery account after the money is settled.
But I want to thank you Melissa. I was holding off on sending reports out to third parties, and giving CB a chance to grow up and act like professionals. But your incredulous defense of actual theft has inspired me to lose all faith of professionalism and positive will.
So now I will be filing reports to MMbill (their payment vendor), my own bank, lodging a BBB complaint that they will be forced to respond to, and send a notice to the AG so they have another complaint about their organization logged . If they want to steal money, it will be documented. I have all emails saved and will report accurately and in full detail. They can thank you, Mellisa, for your part in these of complaints.
Thanks so much for your advice.
Good luck to you as well.
Banning an account is fine. Stealing money is not fine. They don’t need a reason to ban me from their services. It’s their right. What they CANNOT do, is steal my money. They sold me tokens on a locked account without telling me and are offering no way of a refund. That is incredibly illegal. So please Melissa, i don’t think “be polite” is helpful critique.
It’s also outrageous and frustrating that you are defending a customer support line for refusing to offer support to patrons. What world do you live in where this is an ok way to run a business? You simply cannot sell a product and not deliver a product. I don’t care what their reasons are for thinking my account is linked to a banned account. If they want to keep me banned, I don’t care. I just want my money back. I have made that very clear to them. I am not trying to dispute anything other than my purchase. I can ask for clarification on this banned mystery account after the money is settled.
But I want to thank you Melissa. I was holding off on sending reports out to third parties, and giving CB a chance to grow up and act like professionals. But your incredulous defense of actual theft has inspired me to lose all faith of professionalism and positive will.
So now I will be filing reports to MMbill (their payment vendor), my own bank, lodging a BBB complaint that they will be forced to respond to, and send a notice to the AG so they have another complaint about their organization logged . If they want to steal money, it will be documented. I have all emails saved and will report accurately and in full detail. They can thank you, Mellisa, for your part in these of complaints.
Thanks so much for your advice.
Good luck to you as well.
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Here's the issue; your identification is associated with a previously banned account. Right, or wrong... that needs to be resolved first. Anything that happened after you were previously banned is on you, not them. Creating a new account to circumvent a ban, buying tokens, everything... all on you. Their TOS and other agreements you agreed to signing up indemnifies them. All this talk of they, they, they doesn't mean shit. You accepted their terms when registering on the site. Threats of any kind won't matter either; again, it says as much during your registration. Your best and quickest solution is to dispute the charge with your banking institution, get your money back from them, and move on. Why would you want to continue with a business that treats you like shit anyways?
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I'm sorry you feel that way. I understand all that you're saying but I never said any of that. I don't know why you get so outraged by my suggestion of being polite and thinking about how to approach things. Even if I was defending them, which I wasn't, the same things stay true, being polite is better and different approaches yield different results.
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FYI the MM in MMbill stands for MultiMedia which also owns CB so you would be complaining to the same company.
Has that CC been used by someone else to buy tokens on CB? I believe that is how they have tied the accounts together. They usually do refund the purchase after complaints but it may take a while for it go through.
Or the best you can do is what @SCRIPTA said and dispute with your CC or bank and then never go back to CB and buy tokens again since you will be permanently banned. They do this with all and any chargebacks that are started by the user
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The above has phone options to contact billing department.
Chaturbate direct billing is MMbill.
They have US,UK and international phone numbers for contact
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Not really, I would be lodging a complaint to the parent company. They are a payment vendor for MANY risky online purchases, and are the ones that are the most exposed. Complaints mean something. CC being a subsidiary doesn’t make it less impactful.
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What identification. You don’t even put a name to your registration.
I would like to see where in the fine print they are indemnified for not honoring online purchases or offering a refund. Laws outweigh TOS. They simply cannot refuse to honor purchases and deny a refund. That’s not “policy” and that’s not “on me”. That’s theft and fraud.
I would also would like to bring up that this account is not newly created. This was not “oh an account was banned let me circumvent by making a new one.” No, this is an account that I have held, used, and made several purchases on.
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Jesus Christ this is ridiculous.
There is literally a phone number on the bottom of the site to call for billing issues.
There is literally a phone number on the bottom of the site to call for billing issues.
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She got lucky I was out of town yesterday
Suuuuuure...Fine. I'll behave.
Anyway, looks like OP finally came to the conclusion he needs to work this out with his Bank or the billing company, as there is no other support for this complaint available here. Locking and moving on. Get your butts in the snack thread
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