Suspension for "Self Harm" – Request for Manual Review

[Bananalizzy]

Hello @punker barbie I hope you're doing well.

I am posting here because I haven't received a response from Chaturbate support, and I was hoping you might be able to help have my case reviewed.

My primary Chaturbate account is bananalizzy. At the time of the suspension, I was broadcasting as an authorized guest on the queenelia account.

About a week ago, my account was suspended for "Self Harm." I was genuinely shocked by this because I have never intentionally created or participated in any self-harm content, nor have I ever tried to violate Chaturbate's Community Guidelines.

The suspension happened during a normal weekday broadcast. Shortly before it occurred, I stepped away from the camera for approximately two minutes. When I returned, I later discovered that my account had been suspended. I still do not understand what may have been interpreted as a violation.

If any action or behavior during the stream was misunderstood or interpreted in a way I did not realize, I would sincerely appreciate clarification. I have always tried to follow the platform's rules in good faith, and I would never knowingly engage in prohibited content.

I have already submitted a support ticket, but after about a week I have not received any reply. I completely understand that the support team may be busy, but I would be very grateful if my case could receive a manual review.

Working on Chaturbate has been very important to me, and this suspension has also affected my ability to work as an approved guest broadcaster. I respect the platform and its policies, and if there was any misunderstanding, I would truly appreciate the opportunity to have it reviewed.

Username: bananalizzy

Guest broadcaster on: queenelia

Support ticket: dont have

Thank you very much for your time and for any assistance you may be able to provide. I sincerely appreciate it.

 

[Bananalizzy]

@punker barbie

Hello @punker barbie I hope you're doing well.

I am posting here because I haven't received a response from Chaturbate support, and I was hoping you might be able to help have my case reviewed.

My primary Chaturbate account is bananalizzy. At the time of the suspension, I was broadcasting as an authorized guest on the queenelia account.

About a week ago, my account was suspended for "Self Harm." I was genuinely shocked by this because I have never intentionally created or participated in any self-harm content, nor have I ever tried to violate Chaturbate's Community Guidelines.

The suspension happened during a normal weekday broadcast. Shortly before it occurred, I stepped away from the camera for approximately two minutes. When I returned, I later discovered that my account had been suspended. I still do not understand what may have been interpreted as a violation.

If any action or behavior during the stream was misunderstood or interpreted in a way I did not realize, I would sincerely appreciate clarification. I have always tried to follow the platform's rules in good faith, and I would never knowingly engage in prohibited content.

I have already submitted a support ticket, but after about a week I have not received any reply. I completely understand that the support team may be busy, but I would be very grateful if my case could receive a manual review.

Working on Chaturbate has been very important to me, and this suspension has also affected my ability to work as an approved guest broadcaster. I respect the platform and its policies, and if there was any misunderstanding, I would truly appreciate the opportunity to have it reviewed.

Username: bananalizzy

Guest broadcaster on: queenelia

Support ticket: dont have

Thank you very much for your time and for any assistance you may be able to provide. I sincerely appreciate it.

 

[punker barbie]

@punker barbie

I have confirmed that the support team has responded to your inquiry. Ticket #25728209

 

[Bananalizzy]

Hi @punker barbie

Thank you again for checking on my case and confirming the support ticket back on August 11.

I’m sorry to bother you again, but I wanted to follow up because it has now been another 18 days, and I still haven’t received a resolution regarding my suspended account.

I have also followed up with the Support Team again today regarding ticket #25728209, as I am still hoping to have my case reviewed.

If you could please check whether there is any update on the ticket or whether it can be sent for a manual review, I would really appreciate it.

My username is bananalizzy.

Thank you very much for your help and for taking the time to look into this again. I really appreciate it.

 

[Bananalizzy]

I have confirmed that the support team has responded to your inquiry. Ticket #25728209

Hi @punker barbie

Just wanted to follow up on this. The last response I got from Support was on July 21, and I emailed them again on August 30 but still haven’t heard anything back.

The queenelia account is also still under a safety suspension. Support replied about that account on July 21 as well (ticket #25728427) and said that the suspension was related to me as the broadcaster from bananalizzy. They asked me to contact Support directly, which I did through ticket #25728209.

So it looks like the two tickets are connected and both accounts are still under a safety suspension. I’m not really sure what else I can do at this point.

If you could check on it when you have a chance, I’d really appreciate it. Thank you again for your help.

 

[Bananalizzy]

Hi @punker barbie

I just wanted to ask what would be the best thing to do with my case. Ticket #25728209 is now automatically closed, and I still haven’t received a response to my follow-up from August 30.

It’s been 65 days since the last response I received from Support on July 21, and 25 days since I followed up.

Should I reply to the closed ticket, or would I need to open a new one? I also still have the related ticket #25728427 for the queenelia account.

I just don’t want to create a new ticket if I’m supposed to continue with the existing one.

Thank you!

 

[SCRIPTA]

Because the official representative hasn't replied here since August (although I'm sure they'll probably respond now that I'm commenting), I'll offer some advice based on what has been discussed many times before regarding protective suspensions.

Sometimes an account is placed under a “protective suspension” because of concerns related to potential self-harm. This can be triggered by visible bruising or injuries (whether accidental or intentional), statements or communications that suggest depression or self-harm (even if they were made jokingly) or other circumstances that cause the platform to have safety concerns.

These suspensions can require the creator to take time away from camming and, depending on the circumstances, seek counseling or therapy. In some cases, the platform may also require verification from a counselor or therapist before considering reinstatement.

One important thing to understand is that these suspensions can last several months or longer, even when the creator has complied with counseling or other requirements. The length of time is generally determined by the platform's safety team and isn't necessarily something the creator can negotiate. Two or three months may simply not be considered sufficient in their assessment.

Based on the many previous discussions about protective suspensions, there generally isn't a way to simply speed up the process by repeatedly contacting support or asking for an exception. In fact, continuing to push for an earlier reinstatement may not help and could potentially complicate matters.

If the platform ultimately determines that the person themselves is banned or suspended from broadcasting, not merely that one particular account is restricted; having another approved account doesn't necessarily provide a way around that decision. Platform enforcement can follow the individual rather than simply the username or account, meaning creating or using another account may not resolve the underlying issue and could potentially result in that account being restricted as well.

For that reason, my advice would be to resolve the original suspension on the primary account first, rather than trying to work around it through another account. If the restriction is genuinely a protective measure concerning the individual, the additional account isn't likely to change the underlying safety determination.

The best course is usually to follow whatever requirements the platform has provided, complete any requested counseling or documentation, and allow the safety team to make its determination when they are satisfied that the concerns have been adequately addressed.