Account banned and support has not replied back

[Dickus_Biggus]

To whom it might concern,
My account named "dickus_biggus" was banned on the 2nd of May 2025. The last things before my ban was a premium private show with a user, an altercation with a frequent freeloader in my room and another private show. I sincerely don't think that i broke the community code of conduct, although i fully respect the decision taken by the platform. Since then i have submitted two requests, one on the 2nd of May right after the ban and one on the 4th of May through the support form below the message "We have reason to believe that you may have violated our terms of service.". Unfortunately i have yet to receive an answer, thing that has both surprised me and made me very anxious, since support has answered in previous requests of mine with a much shorter response time (24hours). I requested to learn the reason of my ban, if the ban on my profile is permanent, and if there is any possibility to reverse the decision. Additionally with my banned account, my accumulated tokens stand frozen. The economical support i receive through the platform allows me to live with dignity and in tough financial times. I would really much appreciate if @punker barbie would take a look in my request for support to answer to my formal submissions. I really didn't want to bother anyone with my problem, but since i become more and more desperate and fearful of the fate of my account as time passes on, i took the decision to make a thread here. Thank you in advance and for the time taking to read my request.

 

[Trunkie]

Similar to my situation, although my account was banned more than a week ago and I still don't understand why (I have another request thread on the forum, so I'm just commiserating with you). I feel like a lot of the anxiety could be alleviated if the initial ban notification gave an indication of what it was for, along with a path to resolution (some examples: You violated Policy 3.7a,, or The ban will be lifted in a week, or We are investigating and will get back to you in seven business days, etc.). Not only would that reduce anxiety by the user or model who is banned, but it would also eliminate much of the correspondence backlog from people wondering what they did wrong or what they might be able to do about it. Like you, I mean this all respectfully and I hope I can remain in the CB community; I'm just considering how to make the process easier on everyone.

 

[Dickus_Biggus]

@Trunkie i wish you good luck in your attempt to get your problem solved. It seems that there has been a significant amount of users with the same issue as we do, that being support not answering to our requests. My last check of my email folder(8th of May 2025) left me ever more confused and frustrated, as even though that my account is banned and the official chaturbate support has yet to answer me back, i still receive newsletter emails from chaturbate. To anyone that might look on this thread, is this perharps a sign that my account has not been banned permanently?

 

[Dickus_Biggus]

Hello @punker barbie . Today i checked again chaturbate too see if my account was still blocked or not and i saw that 9.600 tokens that i had accumulated for future cashout had vanished! Please help me recover my account and my tokens! Support has not been responding at all.

 

[Vixxen81]

Hello @punker barbie . Today i checked again chaturbate too see if my account was still blocked or not and i saw that 9.600 tokens that i had accumulated for future cashout had vanished! Please help me recover my account and my tokens! Support has not been responding at all.

I'm guessing you were out of pocket and said some terrible things to this freeloader and that's why you were banned. If it was racist or homophobic in nature or threatened their life or their privacy, you're done on CB and need to find a new site to work.

Like I said, it's a guess. But with the details you provided it's the most obvious flag.

 

[Dickus_Biggus]

I'm guessing you were out of pocket and said some terrible things to this freeloader and that's why you were banned. If it was racist or homophobic in nature or threatened their life or their privacy, you're done on CB and need to find a new site to work.

Like I said, it's a guess. But with the details you provided it's the most obvious flag.

@Vixxen81 thanks for your time to read my thread and respond. All those guesses could have been solved if support would take the time to respond to me, but i haven't even received a response explaining which rule had i broken and if the ban was permanent. I have seen different threads of people writing that they had received a response from chaturbate with the explanation of the permanent ban, but in my case i havent received anything. Lastly, I have been angry with freeloaders but never gone racist of homophobe mode. Anyway thanks a lot for your reply.

 

[Vixxen81]

@Vixxen81 thanks for your time to read my thread and respond. All those guesses could have been solved if support would take the time to respond to me, but i haven't even received a response explaining which rule had i broken and if the ban was permanent. I have seen different threads of people writing that they had received a response from chaturbate with the explanation of the permanent ban, but in my case i havent received anything. Lastly, I have been angry with freeloaders but never gone racist of homophobe mode. Anyway thanks a lot for your reply.

Okay then it's probably something fixable and you were wrongly reported.

CB admins have to go through every line of chat, PM, DM, and tip notes for your room before they will respond to you. That can take a while.

 

[punker barbie]

To whom it might concern,
My account named "dickus_biggus" was banned on the 2nd of May 2025. The last things before my ban was a premium private show with a user, an altercation with a frequent freeloader in my room and another private show. I sincerely don't think that i broke the community code of conduct, although i fully respect the decision taken by the platform. Since then i have submitted two requests, one on the 2nd of May right after the ban and one on the 4th of May through the support form below the message "We have reason to believe that you may have violated our terms of service.". Unfortunately i have yet to receive an answer, thing that has both surprised me and made me very anxious, since support has answered in previous requests of mine with a much shorter response time (24hours). I requested to learn the reason of my ban, if the ban on my profile is permanent, and if there is any possibility to reverse the decision. Additionally with my banned account, my accumulated tokens stand frozen. The economical support i receive through the platform allows me to live with dignity and in tough financial times. I would really much appreciate if @punker barbie would take a look in my request for support to answer to my formal submissions. I really didn't want to bother anyone with my problem, but since i become more and more desperate and fearful of the fate of my account as time passes on, i took the decision to make a thread here. Thank you in advance and for the time taking to read my request.

I have confirmed that the support team has responded to your inquiry. Ticket #24395459