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Account banned - still waiting for a response after 6 weeks

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Jul 5, 2026
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I received what I would have assumed being my first ever ban in 8 years on the site that it would be 2 weeks, but I am still banned since May 21st. I did explain in the Support Request that it wasn't intentional. It's easy to get caught up in conversation, laughing. I put a funny gif in a private message sharing something funny from my country for a model and I don't know why I didn't register to begin with. I realised after I had sent it that the gif contained a child on a scooter. There's no email from support with any ticket numbers. I sent 2 requests, 2 weeks apart.

Over the years I've been on the site I've reported countless images that breach the rules of the site that have been uploaded to the sites servers. I have seen many gifs of infants that still exist in the gif collection on the servers today that have been used often that still breach the very rule I've been banned for. I work as a full time moderator on the site and I'm always doing my best to help models with the rules on the site, even users and I'm not happy with myself that I did something without thinking and got banned for it, I should have known better. It was a lapse in judgement and I am genuinely sorry. I'd be happy to never use the upload image feature in the rooms again and just send images to their social media accounts to avoid any further mistakes.

I have a severe disability and I can't leave my house. Being on the site is the only place I've found a sense of purpose within my isolation. The interaction, helping others and moderating full time is the only real human interaction I have and closest thing I can do that resembles work. I would hate to lose that permanently over a stupid mistake made by me. I chose Chaturbate 8 years ago over other sites because it had a better atmosphere and it has been a much friendlier and far more enjoyable site to be on, and I'd really like to continue helping to keep it that way.

I only sent a second request because the ban had not been lifted within the 2 weeks. I didn't feel like I had much choice. I haven't sent another request because i didn't want to add another one uneccessarily to the list. I'd really appreciate a response.
 
If it was a gif that is built into the interface, I'd hope that support would review your account and realize it wasn't an intentional breach of TOS. I feel it's the onus of the site to restrict the images that are allowed to be uploaded and remain on their servers if they're breaching their own TOS.
 
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