Hello, Ms @punker barbie I was banned last week on my account "ByronBern" and the support did reply to my query and then asked me to confirm my understanding of a rule after a back-and-forth discussion with me explaining my side. Unfortunately, after the request for confirmation from the support, I replied but didn't receive a response (since march 30th) Could you help out in case my message got lost? I don't have a ticket number.