Account Banned

[ghouleh]

Hello, i recently registered a new account it was fine for about 5 to 10 minutes, then I charged a few tokens and all of sudden i got banned for "terms of service violation". I found this place, so hopefully @punker barbie or anyone else could help with this.
My username: ghouleh

 

[melissa_tv]

Hello ghouleh.

Why are you registering a new account? Do you have a previous ban on a different account? Because if that's the case, any new account you make will end up banned, regardless of whether it has tokens on it or not, and will remain banned until the original ban is resolved.

You didn't mention if you have contacted support already. If you haven't, you may want to start by doing that, as there is no way to avoid that step. Avoid sending multiple emails or opening multiple tickets, as that tends to delay their response. Answers from support can take several days to come, so try to be patient.