Account Rewiew Request - Urgent Support Request

[OnlyDrawerss]

Dear @Stella_SC , @Elira_SC ,[ @xChloe and other ones;

Please read carefully. I don't want any favoritism or exceptions; I only want a fair trial, a just hearing as I deserve, and if I have violated any rules, proof should be presented. Even your team members admitted their mistakes (I've included image number 5), but they asked me to send a message to my registered email address, to proceed. However, despite trying to reach you dozens of times from that email address, it keeps going to spam, and I receive no response. This problem has been going on for months and has reached a truly frustrating point. It's not just Stripchat; the psychological pressure it's putting on me is even affecting my income on other platforms. I'm tired of waiting for a solution.

I am writing this email after months of trying to resolve the same issue through every official channel available.

I would like to make one thing absolutely clear from the beginning:

I am not asking for favoritism, an exception, or special treatment.

I am simply asking for what every customer deserves:

• a fair review,
• an objective investigation,
• and if you believe I violated any rule, clear evidence showing exactly what I did wrong.

At this point, I genuinely feel that I am being punished not because of my own actions, but because I followed the instructions given by your own support team.

---

1. First Suspension – Case YOBP-000358349​

My viewer account O****Drawers was previously suspended for alleged spam.

I appealed the decision.

The appeal was rejected.

I appealed again.

And again.

For approximately 25 days, I had to send over 600 emails before anyone actually reviewed the case properly.

For almost every one of those emails I received the exact same response:

"The decision is final."

Eventually, however, under case #2708334, your team manually reviewed the case and admitted that the suspension resulted from your automated spam detection system.

My account was restored.

I even received an apology.

This is extremely important because it proves two things:

• "Final decision" does not always mean the decision was correct.
• Your automated systems can make mistakes.

This is already documented in your own records.

---

2. What Happened After My Account Was Restored​

Once my account was restored, I contacted support with a completely different request.

I had spent a long time building my network.
I had approximately 2,600 friends and over 600 of them are valuable users above level 50, and considering the time elapsed, this number is likely get close to 1000...
Many of them were loyal viewers.
I wanted to become a model.

Naturally, I asked whether my viewer account could be converted into a model account.

Your team informed me that this was impossible.

That was completely acceptable to me.

I then asked for alternative solutions.

---

3. The Instructions Given by Your Own Support Team​

Your colleagues repeatedly informed me that the only available solution was:

• create a brand-new model account;
• inform my existing contacts individually from my viewer account.

This instruction appears multiple times throughout case #2708334.

One of the messages literally states:

"The only available option is to create a new model account and inform your contacts individually through your existing user account."

Not "maybe."

Not "at your own risk."

Not "this could violate our rules."

It was presented as the only available solution.

(This is clearly indicated in images 1, 2, 3, and 4.)

---

4. I Explicitly Warned Your Team​

This is the part that continues to be ignored.

Before sending those messages I warned your support team multiple times.

I told them clearly:

Sending individual messages to over two thousand contacts could easily trigger another spam detection.

I specifically explained that I was worried about exactly the situation that eventually happened.

Despite my concerns, multiple support agents insisted that:

• this was the correct approach;
• this was the only available option;
• I needed to inform everyone individually.

Several different agents repeated this advice throughout the conversation.

---

5. I Followed Your Instructions Exactly​

Because I trusted your official support team, I did exactly what I was told.

I created a new independent model account.

I began informing my existing contacts.

Important facts:

• I did not send public advertisements.
• I did not message random strangers.
• I contacted only people already on my friends list.
• Most of them were existing viewers or models with whom I had previous interaction.
• The messages were short, polite and informational.

I believed I was acting in accordance with the guidance your team had provided.

---

6. Second Suspension – Case JPUH-0003976885​

Only a few days later, my account was permanently suspended again for spam.

This is the exact outcome I had warned your team about beforehand.

So today I am permanently banned for following instructions that originated from Stripchat Support itself.

That is the central issue.

---

7. The Contradiction Nobody Has Addressed​

Every response I receive ignores the same fundamental contradiction.

Your support team instructed me to perform a specific action.

I followed those instructions.

That same action is now considered a violation.

How can both of those statements be true simultaneously?

Either:

• your support team provided incorrect guidance,

or

• my actions should never have been treated as intentional spam.

Instead, I am being held responsible for guidance that came directly from your own representatives.

---

8. Communication Has Completely Broken Down​

After the second suspension I attempted to contact support using the registered email address:



Unfortunately every email now receives the same automated response stating that the decision is final.

No human review occurs.

Because of that communication dead-end, I also tried contacting support through additional official addresses.

I included:

• case numbers;
• identity verification references;
• screenshots;
• complete conversations;
• evidence of the instructions given by support.

Despite all of this, I still receive only automated responses.

So I must ask:

How exactly am I supposed to communicate with your support team if every email from the registered address is automatically closed before anyone reviews it?

This situation has become impossible to resolve through normal channels.

Also i have already been contacting you from the registered email address for a long time, and I still do not receive any real response — only automated “final decision” replies.

Because of this communication failure, I also tried reaching out through:

help@stripchat.com

dars@stripchat.com

sena@stripchat.com

tara@stripchat.com

chloe@stripchat.com

sid@stripchat.com



Also, when I couldn't reach you via my registered email, I tried contacting you from 6 different email addresses. They told me I was right and that opening a ticket through my registered email would resolve my account issue. However, I can't reach the support team through my registered email, and when I try to open a ticket, I automatically receive spam emails. This situation is really frustrating.And as you can see in image 5, your teammate clearly acknowledges that I'm right.

I sent dozens of emails explaining the full situation, including:

---

9. Even Your Own Records Contradict Your Current Position​

Your current position is essentially:

"The moderation decision is final."

However, the exact same statement was made hundreds of times during my first suspension.

Eventually that decision was reversed.

My account was restored.

An apology was issued.

Therefore, your own history demonstrates that moderation decisions can be incorrect and can be corrected.

That is precisely why I continue requesting a proper manual review.

---

10. What I Am Actually Requesting​

I am not asking anyone to ignore your Community Guidelines.

I am not asking for an exception.

I am not asking for preferential treatment.

I am requesting:

• a genuine manual review of the complete history;
• review of all conversations under:
  • YOBP-000358349
  • JPUH-0003976885
  • #2708334
• consideration of the screenshots attached;
• acknowledgement of the guidance given by your own support team;
• and if moderation still believes I violated your rules, a clear explanation of how following official support instructions became my personal responsibility.

---

11. Identity Verification References​

To avoid requesting the same documents again, here are the previous verification references:

• #2708334
• #2682009
• #2694124
• #2672089

---

Final Statement​

I have now spent months trying to resolve this issue.

I have sent hundreds of emails.

I have provided every document requested.

I have remained cooperative despite repeated automated responses and contradictory guidance.

At this stage, I believe the issue is no longer whether spam rules exist.

The real issue is accountability.

Your own support team instructed me to take a course of action that I repeatedly warned could trigger spam detection.

I followed those instructions in good faith.

I was then permanently suspended for doing exactly what I had been told to do.

I cannot accept that this constitutes a fair or objective outcome.

Therefore, I respectfully request one final comprehensive manual review based on the complete history rather than isolated tickets or automated conclusions.

If, after reviewing all evidence, you still conclude that I personally violated your rules independently of the guidance I received, I ask that you specify exactly which action constituted the violation and provide the evidence supporting that conclusion.

I believe that is a reasonable request and the minimum standard of procedural fairness.

I look forward to your response.

Kind regards,[/USER]

 

[OnlyDrawerss]

@AmberCutie thanks for edit and support (If someone else edited and approved the text, I'd like to thank them as well, the hero in the secret cloak..)

 

[AmberCutie]

@AmberCutie thanks for edit and support (If someone else edited and approved the text, I'd like to thank them as well, the hero in the secret cloak..)

It's just me. Reminder: tagging people who are not SC reps is unnecessary.

As noted in the DM, I still think it's not going to be useful to have all this posted in a public thread, if support themselves already can't help you.

This also sounds very familiar, I'm getting the feeling you've created a new account here to post after being limited before.

Time will tell.