Age verification Review/ False positive - ticket number # K7Z24M-OKGGV

[itsxDemi]

Hi @punker barbie,

I am reaching out to request human intervention for a verification and false-positive account block on our broadcaster account (fluffykittyhole).

• Chaturbate Username / Account: fluffykittyhole
• Support Ticket Number: [K7Z24M-OKGGV]

What Happened:

• fluffy's official Philippine National ID was successfully submitted and approved by the system on this primary account and we did stream earning our first ever tokens.
• We previously hit technical roadblocks trying to submit a passport on a secondary test attempt because we wanted to use her new stage name Demi_2 , which resulted in automated lockout flags across the system.
• Because the National ID was marked as approved on the main account, we attempted to stream back on fluffykittyhole. However, due to an automated glitch or setup misfire, only one stream feed appeared active instead of both, which triggered an erroneous AI automated "age compliance / underage" suspension flag.

Luz is 32 years old and has her approved government-issued ID ready for a manual human review. Because automated replies have gone dead, we are completely stuck behind a bot-driven rejection block.

Please could you ask the support compliance team to manually review our ticket, clear the false-positive flag, and let us know how to properly initialize the stream feed and oversee our upload of our genuine passport details?

Thank you so much for your help!
Much love X

 

[punker barbie]

@itsxDemi I have confirmed that the support team has responded to your inquiry. Ticket #25967130

 

[itsxDemi]

Hi @punker barbie,

Thanks for following up on my enquiry. However, the ticket that was addressed was a separate issue regarding a payment. Our main thread regarding the model application, passport verification, and account access remains unresolved/unanswered.

Weve checked the account dashboard and noticed that all previous application details and associated entries have now completely disappeared, leaving a blank slate with only the account creator's name attached . We haven't received any notification explaining if this was cleared intentionally or wether it was cleared routinely.

Please could you please clarify if a human reviewer did manually clear out the old queue to make way for a fresh submission? As we want to confirm whether we have the green light to reapply now, or if doing so right now will just trigger another automated error or duplicate flag in their system. The reason we are so cautious is because we know how they are easy to withdraw or ban an account.

Any clarification on whether this wipes the slate clean for a fresh application would be greatly appreciated.

• Support Ticket Number: [K7Z24M-OKGGV]
• Chaturbate Username / Account: fluffykittyhole

(Please delete the previous message as an Email was copied accidently)




Thankyou again in advance, for your help


Demi X

 

[punker barbie]

Hi @punker barbie,

Thanks for following up on my enquiry. However, the ticket that was addressed was a separate issue regarding a payment. Our main thread regarding the model application, passport verification, and account access remains unresolved/unanswered.

Weve checked the account dashboard and noticed that all previous application details and associated entries have now completely disappeared, leaving a blank slate with only the account creator's name attached . We haven't received any notification explaining if this was cleared intentionally or wether it was cleared routinely.

Please could you please clarify if a human reviewer did manually clear out the old queue to make way for a fresh submission? As we want to confirm whether we have the green light to reapply now, or if doing so right now will just trigger another automated error or duplicate flag in their system. The reason we are so cautious is because we know how they are easy to withdraw or ban an account.

Any clarification on whether this wipes the slate clean for a fresh application would be greatly appreciated.

• Support Ticket Number: [K7Z24M-OKGGV]
• Chaturbate Username / Account: fluffykittyhole

(Please delete the previous message as an Email was copied accidently)




Thankyou again in advance, for your help


Demi X

TIcket #25967130 is the most recent ticket we have. Support ticket numbers start with a 2.

• [K7Z24M-OKGGV] is an email receipt.

 

[Squinkle]

TIcket #25967130 is the most recent ticket we have. Support ticket numbers start with a 2.

• [K7Z24M-OKGGV] is an email receipt.

I'm not sure if you guys know this over at CB...But when we start a support ticket, no ticket number is provided. We can go back and forth with emails, and still no ticket number.

It's not until the support request is solved and we receive an email asking for feedback, that we are actually shown a ticket number.