Avatar model "VGril" suspended ("account holder away") - need review + policy guidance

[Little Farm]

Hi @Stella_SC @Elira_SC,

I'm a virtual (3D / animated avatar) model — the on-screen performer is an animated avatar, but the account is run by its verified account holder (I simply don't show my real face on cam), like other animated performers on Stripchat.

My account VGril was suspended on 09/07/2026. The reason given was: "Account Holder was away during the broadcast." I believe this may be because I missed an in-broadcast verification prompt.

I'd really appreciate a manual review of my case, and — more importantly — I want to make sure I stay fully compliant so it doesn't happen again. Could you please clarify the official policy for animated / hidden-face models:

1) How exactly should an animated / avatar model prove the account holder is present during the broadcast? Is it the periodic selfie / verification check — how often does it appear, and how long do I have to respond before a penalty?

2) When that selfie verification is requested, what must it match (surroundings, clothing), given that what's on screen is an animated avatar and not a real room?

3) Is avatar-only streaming acceptable if I complete the presence / verification checks correctly, or must a real person be visible in frame / PiP?

4) Is there a recommended way to flag or verify my account as an animated model, so it is handled correctly and I am not flagged repeatedly?

I want to operate correctly and long-term on Stripchat. Any official guidance would mean a lot. Thank you.

 

[Stella_SC]

Hello @Little Farm

I will take a look into this for you and reply back soon!

 

[Stella_SC]

Hello @Little Farm

I now have some information for you:

I'd really appreciate a manual review of my case

Both the decision and the appeal review was done manually.

1) How exactly should an animated / avatar model prove the account holder is present during the broadcast? Is it the periodic selfie / verification check — how often does it appear, and how long do I have to respond before a penalty?

Your account actually doesn't match what we expect from virtual avatars. What we would expect to see to consider the account a virtual streamer account is motion-captured avatars. Your account is streaming animated content. An account holder will be expected to be present in this case, in what way is up to you.

2) When that selfie verification is requested, what must it match (surroundings, clothing), given that what's on screen is an animated avatar and not a real room?

This part is less relevant in your case because streaming animated content, AI content, or game content does not make the broadcast a virtual stream.

3) Is avatar-only streaming acceptable if I complete the presence / verification checks correctly, or must a real person be visible in frame / PiP?

In the case of your type of content, which looks like animated/game content, we expect the account holder to be visible and clear on the frame.

4) Is there a recommended way to flag or verify my account as an animated model, so it is handled correctly and I am not flagged repeatedly?

Unfortunately no.