Hello, I was recently banned after being a long time user and spender and I have no idea why. AFAIK I've never broken the chaturbate TOS and I had almost $100 in tokens on my account when I was banned so at the least I was hoping to get a response to my ticket as to why I was banned and hopefully get unbanned if possible. My account name is CooperJC. Thanks in advance for any help.
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Banned account
- Thread starter CooperJC
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@punker barbie please help if you can! It's been a few weeks since my first support ticket and I haven't heard anything back.
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Support has confirmed that they have received your email and is currently being looked into. We appreciate your patience. Support will get back to you as soon as possible.
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So they did reply, but my issue wasn't resolved. I initially contacted support because I wanted to see I asked if I could have a specific credit card blocked on my account from spending. They have somehow interpreted this as me wanting the entire website and my entire account banned and even after trying to explain the situation, my account is still banned even though AFAIK I have broken no rules and have 800 tokens on my account still. Is there anything you can do to pass this along because support is no longer responding to my emails? Thanks.
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Support has confirmed that they have received your email and is currently being looked into. We appreciate your patience. Support will get back to you as soon as possible
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Thanks so much for all your help @punker barbie I am still waiting on a response from support, hopefully they will get back to me soon.
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@punker barbie Hi, I still haven't heard back from support and it's been almost 2 weeks. Are they still looking into it or did I slip through the cracks?
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Kindly allow our support team sufficient time to review your issue. We appreciate your patience and will respond as soon as possible.
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Hi @punker barbie I just wanted to make sure that my case was still being looked into. I don't mind waiting, but its been multiple months now since the original ban and my issue still hasn't been resolved and I still have yet to receive a response from support since my last contact with them around a month ago when you told me they were looking into it. Thank you for your assistance.
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