Hello,
I did not get a ticket number in the email or anywhere I can see sent to me when I put in my request.
Username: zredged
I was having issues getting into my account due to resetting my phone and losing my authenticator app and its accounts. The number to help reset my account was not correct, so I couldn't verify my info. I didn't really have much on my account, no tokens or much time put into it, so I just decided to create another account. I started buying tokens throughout the night, eventually noticed the spending limit link offer, and decided to go ahead and submit it. I don't remember sending that form on my original account, but I may have. Later on, I was banned. I checked my email and found that the ban email was a reply to my limit increase email stating "This ban is due to suspected serious violation of our terms of service. Given the seriousness of this violation, you have now been permanently banned from the Chaturbate platform. This ban is not eligible for reconsideration"
I still haven't heard back from support, but would this form be the cause for a permanent ban and no new accounts ever? I didn't realize I was doing anything to violate TOS.
If so, that would be upsetting not to be able to appeal it somehow, but I would accept my mistake I guess.
I still had tokens on my account and just signed up as a supporter. If I am unable to be unbanned, is it possible to just get refunded what I had left in tokens and for paying for supporter?
Thank you in advance for any help or suggestions.
I did not get a ticket number in the email or anywhere I can see sent to me when I put in my request.
Username: zredged
I was having issues getting into my account due to resetting my phone and losing my authenticator app and its accounts. The number to help reset my account was not correct, so I couldn't verify my info. I didn't really have much on my account, no tokens or much time put into it, so I just decided to create another account. I started buying tokens throughout the night, eventually noticed the spending limit link offer, and decided to go ahead and submit it. I don't remember sending that form on my original account, but I may have. Later on, I was banned. I checked my email and found that the ban email was a reply to my limit increase email stating "This ban is due to suspected serious violation of our terms of service. Given the seriousness of this violation, you have now been permanently banned from the Chaturbate platform. This ban is not eligible for reconsideration"
I still haven't heard back from support, but would this form be the cause for a permanent ban and no new accounts ever? I didn't realize I was doing anything to violate TOS.
If so, that would be upsetting not to be able to appeal it somehow, but I would accept my mistake I guess.
I still had tokens on my account and just signed up as a supporter. If I am unable to be unbanned, is it possible to just get refunded what I had left in tokens and for paying for supporter?
Thank you in advance for any help or suggestions.