CB Support (on behalf of a customer)

[willx]

I have a customer (a big sister of mine) who is having issues now for over a month loading tokens. He reached out to support and the only info he's provided with is 1. Try a different card 2. Make sure the info is correct 3. Call your bank in case it's listing your spending as fraud.

They have done all these things. Their only other credit card is Amex (Chaturbate does not accept Amex). Their credit card details are all correct and have never changed. They contacted their bank and confirmed that everything is proper on their end and there are no blocks in the card.

@punker barbie - Can someone from support please take a moment to look into this problem for them? This customer spends on average over 50,000 tokens/month with me and I'm losing out on these extra earnings, and they are not able to experience the site with no tokens right now. It's been a couple months with no actual informative response from Chaturbate.

If they can be contacted directly I can provide/DM you here their email/username. Please and thank you.

 

[Vixxen81]

Has he tried calling billing instead of emailing support? If not, I would start there.

 

[cbhours]

And the alternative token purchase methods to use a credit card also don't work? Epoch? PayPal?

 

[punker barbie]

I have a customer (a big sister of mine) who is having issues now for over a month loading tokens. He reached out to support and the only info he's provided with is 1. Try a different card 2. Make sure the info is correct 3. Call your bank in case it's listing your spending as fraud.

They have done all these things. Their only other credit card is Amex (Chaturbate does not accept Amex). Their credit card details are all correct and have never changed. They contacted their bank and confirmed that everything is proper on their end and there are no blocks in the card.

@punker barbie - Can someone from support please take a moment to look into this problem for them? This customer spends on average over 50,000 tokens/month with me and I'm losing out on these extra earnings, and they are not able to experience the site with no tokens right now. It's been a couple months with no actual informative response from Chaturbate.

If they can be contacted directly I can provide/DM you here their email/username. Please and thank you.

We are unable to discuss account details with anyone except the account holder.

 

[willx]

We are unable to discuss account details with anyone except the account holder.

Completely understand that however, is there someone they can contact from support in particular? Or as mentioned I can provide their email to have someone contact them?
Thank you for following up

 

[punker barbie]

Completely understand that however, is there someone they can contact from support in particular? Or as mentioned I can provide their email to have someone contact them?
Thank you for following up

For assistance with Chaturbate please contact support@chaturbate.com

 

[willx]

And the alternative token purchase methods to use a credit card also don't work? Epoch? PayPal?

Thank you for the suggestion, I will pass that on

 

[willx]

Has he tried calling billing instead of emailing support? If not, I would start there.

Thank you for the suggestion, I will pass that on. I know they tried calling before but were left on hold. Will tell them to keep trying.

 

[cbhours]

Maybe they simply ran out of money and don't want to admit to it?