From verified account to unverified

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Pia

Cam Model
Jul 25, 2017
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Mars
Hi, I have sent a message to CB support and @punkerbaby but I still wonder if that happens frequently or if that had happened to you before.
This is the situation, my boyfriend and I have been streaming for about 2 years now in our verified account but today suddenly is not verified and I wonder why. I've tried to upload my documents again but I received the following message from support:

"The age verification information that you submitted has been denied. Your age verification was declined for the following reason: The person you submitted ID for was already approved on this account. If you are replacing an existing ID with a newer ID, please let us know."

So, I don't know what's going on.
My boyfriend's documents have been approved too and we are really concerned since I repeat, we've been streaming for 2 years now.
Is really weird.
Ughh... we really wanted to give a rare Saturday show on CB, I think I'll go on my own to MFC since my vanilla job is every Saturday but today we were really excited about this show :'(
 

AmberCutie

ACF Owner & Admin. (I don't work for CB.)
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Hi, I have sent a message to CB support and @punkerbaby but I still wonder if that happens frequently or if that had happened to you before.
This is the situation, my boyfriend and I have been streaming for about 2 years now in our verified account but today suddenly is not verified and I wonder why. I've tried to upload my documents again but I received the following message from support:

"The age verification information that you submitted has been denied. Your age verification was declined for the following reason: The person you submitted ID for was already approved on this account. If you are replacing an existing ID with a newer ID, please let us know."

So, I don't know what's going on.
My boyfriend's documents have been approved too and we are really concerned since I repeat, we've been streaming for 2 years now.
Is really weird.
Ughh... we really wanted to give a rare Saturday show on CB, I think I'll go on my own to MFC since my vanilla job is every Saturday but today we were really excited about this show :'(
Their process for submitting or updating age verification is severely flawed.
 
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