ID Retention

[JoMO0]

Hello Shirley,


I noticed that IDs are retained for 7 years after content was last made available. Could you please clarify how this retention period is calculated?

• Is the 7-year period counted from the last day the content was broadcast, or from the date the account was closed?
• If a broadcaster had images and videos on their page, is the 7-year period counted from the date the content was originally posted, or from the last time it was accessed by a customer?
• Are images and videos that customers have access to retained indefinitely in the customer's account?

Thank you for your help. I appreciate any clarification you can provide.

 

[punker barbie]

Hello Shirley,


I noticed that IDs are retained for 7 years after content was last made available. Could you please clarify how this retention period is calculated?

• Is the 7-year period counted from the last day the content was broadcast, or from the date the account was closed?
• If a broadcaster had images and videos on their page, is the 7-year period counted from the date the content was originally posted, or from the last time it was accessed by a customer?
• Are images and videos that customers have access to retained indefinitely in the customer's account?

Thank you for your help. I appreciate any clarification you can provide.

Please provide your username or ticket number so I may pass it along to our Support team