I'm an MFC member that's a regular of one of the models on MFC that's been experiencing some oddball issues with MFC. Since she's not very technical at all, and since I work in the IT industry, I offered to help her figure out what was wrong, thinking it would be an easy fix. Unfortunately, this issue baffling me, and I decided to break down and see if anyone here could offer some guidance.
The problem is she has a logitech 9000 cam thats been running fine on an older beat up laptop running Windows 7. This laptop works ok and doesn't have any problems other than performance issues. She went out and bought a new laptop (Actually she's on her 3rd laptop trying to fix this problem) running Windows 7 to get around the performance issues she was experiencing.
Unfortunately, now when she goes to connect to MFC it fails to open her room and let her on cam. She's described the issue to me and she gets on MFC, but when she clicks the second button to open her room, she gets a failed to respond type error. She winds up having to continuously clicking that button to open her room, and log on and off multiple times, before it will let her in.
Initially she thought it was the new laptop, so she returned it and got a different laptop, and experienced the same problem. She's wound up buying 3 new laptops (She's had a Dell, Toshiba, and HP) thinking thats what the problem is. After the last laptop, she e-mailed the MFC admins asking her for help, which she wasn't impressed with the technical support she got. Thats when she started asking me for help.
I went threw some basic troubleshooting issues with her, with no luck. I initially thought it might have been her cam, so I had her disconnect the logitech cam and attempt to use the built-in cam, and she still experienced the same issue. Something is obviously different between the originally working laptop and the new laptops shes bought, but I can't figure out what it could be.
I am assuming the MFC installation process isn't that difficult, but could she be misconfiguring it? Are their any MFC software requirements she could have ignored, that I'm not aware of? She said she's on MFC version 2.2. Someone suggested she might need the latest version of flash (Although I would think 3 new laptops would have a version that would work with MFC).
Thank you in advance for anyone assistance. I would be very grateful for any guidance anyone could offer.
The problem is she has a logitech 9000 cam thats been running fine on an older beat up laptop running Windows 7. This laptop works ok and doesn't have any problems other than performance issues. She went out and bought a new laptop (Actually she's on her 3rd laptop trying to fix this problem) running Windows 7 to get around the performance issues she was experiencing.
Unfortunately, now when she goes to connect to MFC it fails to open her room and let her on cam. She's described the issue to me and she gets on MFC, but when she clicks the second button to open her room, she gets a failed to respond type error. She winds up having to continuously clicking that button to open her room, and log on and off multiple times, before it will let her in.
Initially she thought it was the new laptop, so she returned it and got a different laptop, and experienced the same problem. She's wound up buying 3 new laptops (She's had a Dell, Toshiba, and HP) thinking thats what the problem is. After the last laptop, she e-mailed the MFC admins asking her for help, which she wasn't impressed with the technical support she got. Thats when she started asking me for help.
I went threw some basic troubleshooting issues with her, with no luck. I initially thought it might have been her cam, so I had her disconnect the logitech cam and attempt to use the built-in cam, and she still experienced the same issue. Something is obviously different between the originally working laptop and the new laptops shes bought, but I can't figure out what it could be.
I am assuming the MFC installation process isn't that difficult, but could she be misconfiguring it? Are their any MFC software requirements she could have ignored, that I'm not aware of? She said she's on MFC version 2.2. Someone suggested she might need the latest version of flash (Although I would think 3 new laptops would have a version that would work with MFC).
Thank you in advance for anyone assistance. I would be very grateful for any guidance anyone could offer.
