my CB payment is 7 weeks late and support has been ignoring me

[suki_girl]

I cashed out a $700 daily payout mid August and I still haven't received the payment. When I first contacted CB about this they asked me to wait 3 more days. It's been weeks. I've done absolutely everything on my end and have confirmed with my bank there is nothing affecting my account, I've never had any issues with foreign payments and I've also confirmed there's nothing currently pending.
I wait a week or sometimes more for a response from them that's usually brushing me off and thanking me "for my patience". I've asked for information from them (ARR number and such) so my bank might be able to track it, but they ignore these requests.
I know you don't need my sob story but this experience has been awful, I'm scared to stream again in case I'm just working for money I might never see. My other side gig is very slow this time of year so that's not ideal. The timing of this meant I couldn't refill my prescription on time and had to go through a horrible withdrawal for a week. I had to postpone my cats surgery and felt like a terrible mother.
I'm going insane with the lack of responses and answers. Is anyone experiencing the same issue? or had the same issue and got it resolved?
any help or advice massively welcomed
thanks x

 

[punker barbie]

I cashed out a $700 daily payout mid August and I still haven't received the payment. When I first contacted CB about this they asked me to wait 3 more days. It's been weeks. I've done absolutely everything on my end and have confirmed with my bank there is nothing affecting my account, I've never had any issues with foreign payments and I've also confirmed there's nothing currently pending.
I wait a week or sometimes more for a response from them that's usually brushing me off and thanking me "for my patience". I've asked for information from them (ARR number and such) so my bank might be able to track it, but they ignore these requests.
I know you don't need my sob story but this experience has been awful, I'm scared to stream again in case I'm just working for money I might never see. My other side gig is very slow this time of year so that's not ideal. The timing of this meant I couldn't refill my prescription on time and had to go through a horrible withdrawal for a week. I had to postpone my cats surgery and felt like a terrible mother.
I'm going insane with the lack of responses and answers. Is anyone experiencing the same issue? or had the same issue and got it resolved?
any help or advice massively welcomed
thanks x

Support has confirmed that they have received your email and is currently being looked into. We appreciate your patience. Support will get back to you as soon as possible.

 

[suki_girl]

Support has confirmed that they have received your email and is currently being looked into. We appreciate your patience. Support will get back to you as soon as possible.

Do you need my ticket number or username? Is there any way you can give me an estimate of when I should expect a response from them?

 

[punker barbie]

Do you need my ticket number or username? Is there any way you can give me an estimate of when I should expect a response from them?

Kindly allow our support team sufficient time to review your issue. We appreciate your patience and will respond as soon as possible.

 

[suki_girl]

Sorry, I really don't mean to be rude and I appreciate you're just one person trying to respond to a crazy number of inquiries, but I've allowed support more than sufficient time to review the issue and I noticed on other posts you ask for username and/or support ticket number and now I'm confused as to how you can assure me that support is currently working on rectifying the situation.

 

[droopla]

Sorry, I really don't mean to be rude and I appreciate you're just one person trying to respond to a crazy number of inquiries, but I've allowed support more than sufficient time to review the issue and I noticed on other posts you ask for username and/or support ticket number and now I'm confused as to how you can assure me that support is currently working on rectifying the situation.

I think @punker barbie assumes that suki_girl is your username