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my friend was banned, please help

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Dec 28, 2025
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hello @punker barbie

i’m writing on behalf of my friend regarding their banned account. they contacted support about this issue about a month ago but have not received any response yet, so i’m helping them follow up in hopes of getting an update. the account username is lovely_leah23. the notice says the account was banned for violating rules related to discussing unsafe or illegal actions. however, from what they explained, they did not intentionally violate any of these rules. if something was flagged or misunderstood, it would have been completely accidental and not done on purpose. my friend has been waiting for a response for quite some time now and would really appreciate if someone from the support team could review the account and explain what caused the ban. they are more than willing to follow all the rules and correct anything if there was a misunderstanding. there are also tokens still on the account, so they would really appreciate some clarification about the situation or possible next steps. since it has already been over a month without any reply, we kindly ask if someone from support could please respond to this email as soon as possible. thank you for your time.
PS: she already sended another email and just waiting for a response

best regards,att.KrETFkix5UDx4Xn7H_qqv9AqUKFeFKhPhgMK0x8SqbE.jpegatt.uIBHmb8NBbZKAPWPgtusV7uxNf5v0-nBiiBk_bWpyac.jpeg
 
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hello @punker barbie

i’m writing on behalf of my friend regarding their banned account. they contacted support about this issue about a month ago but have not received any response yet, so i’m helping them follow up in hopes of getting an update. the account username is lovely_leah23. the notice says the account was banned for violating rules related to discussing unsafe or illegal actions. however, from what they explained, they did not intentionally violate any of these rules. if something was flagged or misunderstood, it would have been completely accidental and not done on purpose. my friend has been waiting for a response for quite some time now and would really appreciate if someone from the support team could review the account and explain what caused the ban. they are more than willing to follow all the rules and correct anything if there was a misunderstanding. there are also tokens still on the account, so they would really appreciate some clarification about the situation or possible next steps. since it has already been over a month without any reply, we kindly ask if someone from support could please respond to this email as soon as possible. thank you for your time.
PS: she already sended another email and just waiting for a response

best regards,View attachment 105664View attachment 105663
@punker barbie
 
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hello @punker barbie

i’m writing on behalf of my friend regarding their banned account. they contacted support about this issue about a month ago but have not received any response yet, so i’m helping them follow up in hopes of getting an update. the account username is lovely_leah23. the notice says the account was banned for violating rules related to discussing unsafe or illegal actions. however, from what they explained, they did not intentionally violate any of these rules. if something was flagged or misunderstood, it would have been completely accidental and not done on purpose. my friend has been waiting for a response for quite some time now and would really appreciate if someone from the support team could review the account and explain what caused the ban. they are more than willing to follow all the rules and correct anything if there was a misunderstanding. there are also tokens still on the account, so they would really appreciate some clarification about the situation or possible next steps. since it has already been over a month without any reply, we kindly ask if someone from support could please respond to this email as soon as possible. thank you for your time.
PS: she already sended another email and just waiting for a response

best regards,View attachment 105664View attachment 105663

Hello @dollhousemariaieie.

My understanding is that @punker barbie usually is unable to discuss account details with anyone except the account holder.
I suggest you ask the account holder to create an account on AmberCutie and write her own post.
 
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Hello @dollhousemariaieie.

My understanding is that @punker barbie usually is unable to discuss account details with anyone except the account holder.
I suggest you ask the account holder to create an account on AmberCutie and write her own post.
oh okay thanks for this. i was just helping her so her email will be noticed by the team. i will make sure to tell her to make her own acc, thankies!
 
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