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Not able to upload image for verification

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Apr 19, 2022
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Not sure what I did wrong. No email stating piks were rejected, just this. I took piks with phone. After the first attempt to upload failed, I converted piks to jpg to no avail. Do I need to use desktop mode OR just do this on my PC?
 

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Mar 24, 2019
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cbhours.com
Twitter Username
@cbhours_com
Not sure what I did wrong. No email stating piks were rejected, just this. I took piks with phone. After the first attempt to upload failed, I converted piks to jpg to no avail. Do I need to use desktop mode OR just do this on my PC?

There is a maximum file size allowed as well. How big are these files you are submitting?
 
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Apr 19, 2022
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Please provide your username or ticket number so that I may pass it along to Support.
19490308

CB email response was simply the instructions on how to properly upload, why photos may be declined etc. It seemed like my piks didn't even make it through the submit process on the CB site
 
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Nov 12, 2017
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That's true. May have been too large. 3000 X 4000 pixels, and about 950 kb


What format are you uploading in?
I am unsure which formats they allow, but if you're not, try converting to jpg or png (lots of free online converters - or literally open in paint and save as a new format/extension)
 
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Mar 24, 2019
1,440
2
1,309
81
cbhours.com
Twitter Username
@cbhours_com
That's true. May have been too large. 3000 X 4000 pixels, and about 950 kb

I think that should be fine, maybe the image is corrupt some how? I dont know, i do know that 950kb is pretty low for an image of that resolution, try not to send any images through any service that may compress the image and lower the quality.
 
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